PowerFlex 4+

I had a few hiccups when I first started using it and initially gave a negative review. I have since been pleasantly surprised by their responsiveness and help to explain what happened and even provide a solution to overcome a problem with my phone. I actually got a call back and spoke with someone.

Howdy - I'm sorry you had a rough experience with the app. The day you posted this review (Sunday, November 15th) we happened to be experiencing some issues with our servers, so if you were creating your account that day, you may have experienced some unusual things, such as being asked to accept policies more than once. I trust that you are not still experiencing this, as that is not normal behavior. If you're still having issues, please reach out to us at support@powerflex.com and we'll get you sorted out!

I feel like this app is really over-engineered in all of the wrong ways.

I don’t understand the grid that displays rate of charge and what the units they are referring to in the grid. I have only used their chargers once and I ended up just remotely shutting the charge off for fear of overcharging my battery. (Remote shut off is great). Turns out it was way too early so I got annoyed with the app setup and went somewhere else to complete my charge and had to stay in the area an extra hour to finish.

Asking users to go off of miles in charge session/energy delivery instead of an option to view or monitor by KWh is confusing because range of miles is dependent on driving style and shouldn’t be averaged this way.

Lastly, the sliders round to the nearest increment of “5”. Not helpful for cars with smaller battery capacities or for EV owners who are fastidious about charging to a certain percentage. I.E. car with 24KWh battery and an owner who wants to only charge it to 22KWh.

Connection to app from charger is great and setting up account was quick, but UX for this app needs a lot more work.

Great feedback! The app has been updated and we think you'll like the improvements. If not, support@powerflex.com can answer any questions or hear any more concerns.

What is this fleet mode and why is it automatically turning on every time I launch the app? It does nothing and just gives a red x next to my car. Can’t turn off this default action??

Hi tswiers - I'm guessing you are an employee of a company or municipality that has submitted your email as someone who may get to use a company electric fleet vehicle. There is a switch right on the Scan Screen to toggle off Fleet Mode before you scan. Alternately, if you're not likely to use and charge such a vehicle, you can write into us at support@powerflex.com and we can update your account very easily to remove that option. Thanks for using PowerFlex!