PowerFlex 4+

Good Customer Service and Responsiveness

I had a few hiccups when I first started using it and initially gave a negative review. I have since been pleasantly surprised by their responsiveness and help to explain what happened and even provide a solution to overcome a problem with my phone. I actually got a call back and spoke with someone.

Developer Response ,

Howdy - I'm sorry you had a rough experience with the app. The day you posted this review (Sunday, November 15th) we happened to be experiencing some issues with our servers, so if you were creating your account that day, you may have experienced some unusual things, such as being asked to accept policies more than once. I trust that you are not still experiencing this, as that is not normal behavior. If you're still having issues, please reach out to us at support@powerflex.com and we'll get you sorted out!

Fleet mode

What is this fleet mode and why is it automatically turning on every time I launch the app? It does nothing and just gives a red x next to my car. Can’t turn off this default action??

Developer Response ,

Hi tswiers - I'm guessing you are an employee of a company or municipality that has submitted your email as someone who may get to use a company electric fleet vehicle. There is a switch right on the Scan Screen to toggle off Fleet Mode before you scan. Alternately, if you're not likely to use and charge such a vehicle, you can write into us at support@powerflex.com and we can update your account very easily to remove that option. Thanks for using PowerFlex!

Cumbersome and dumb

Extremely annoying to use. Used the stupid wallet based system to extract more money out of you.
Chargers are way overpriced. The worst part is you set your preferences to charge and if you’re going to go over your wallet limit can’t just charge you have to jump through some dumb hoops to edit your “charging preferences”. IT WONT LET YOU START OTHERWISE. ITS TOO DUMB TO JUST STOP CHARGING AT THE LIMIT. Its 2022 and this app is the worst. Just let me plug in you dumb app.