Empower‪®‬ 4+

I’ve been thoroughly impressed with both the product and the company’s commitment to quality and customer satisfaction. The product exceeded my expectations in every aspect, from its sleek design to its robust performance. The user experience is seamless, and it’s clear that a lot of thought and effort went into the development process.

Moreover, the company’s customer service is top-notch. They are responsive, friendly, and genuinely care about their customers’ needs. Any questions or concerns I had were addressed promptly and professionally. It’s rare to find a company that combines great products with excellent customer support, but this company does it effortlessly.

I highly recommend their products to anyone looking for reliability, efficiency, and a great overall experience. Five stars all the way!

But this app makes me so angry I feel I need to. I’m currently stuck in an endless loop at login. The app helpfully tells me they have found another account I own that can be linked, clicking on that explains that this action can’t be taken in the app and I need to call customer service, fine, whatever, it then takes me back to the previous screen with no other action but to try to link the account again.

The app often just hangs on login after using Face ID. It sends ridiculous notifications to the phone like “your account has been logged out due to inactivity”, great, why should I care about that? What action can I take off the back of it? I can either ignore it and just be annoyed that my phone got a pointless notification. Alternatively I can re-open the app and login again, but why on earth would I need a notification to prompt me to do that? If I wanted to open the app again I would have done that myself and discovered at that point I would have needed to login again.

Note to the people that design and build it: please just remember that this app is not the most important thing in people’s lives, in fact it falls completely into the “I don’t care, I just want to get in, do what I need to do, get back out again, as quickly as possible”. Your success should be measured by how little time people spend in your app, not how much, and breaking logins again doesn’t count

An institution in charge of large sums of folks’ finances, and that plays such a vital role in their future, should have a working app. Instead, THIS app takes forever to load (when it does), then often says “data unavailable” and won’t show chunks of key account info when it does load. I like the concept of linking all of my financial accounts in one dashboard for a big-picture view, but adding accounts is like pulling teeth. I managed to add one external account after numerous attempts, but that’s the extent of my luck… Anytime I try to add more accounts it’s always one error or another, or it’ll get stuck while verifying the account info if I’m even able to get that far. I can’t emphasize enough how disappointing and unreliable this app is, especially compared to other financial apps I use like Chase or even my state credit union. If they weren’t attached to my pension, I’d be looking elsewhere. I give it two stars instead of one because it does somewhat regularly show the info for the one retirement account, but it’s overly basic, unreliable and doesn’t fulfill its promises. Hard to trust a company with my future when they can’t manage the day-to-day stuff…