JuicePass Enterprise 4+

I don’t think I’ve ever actually written a review for an iphone app but this app is so bad that I felt the need to share my experience.

App is very slow with lots of bugs and randomly crashes. The home page always says “Locations coming soon” with no actual listed charging locations even though I’ve been using the same Juice pass charger for 6+ months.

I contacted a support rep. from the company because the app wouldn’t open for weeks. We were emailing back and forth for a couple days trying to figure out the problem and they just randomly stopped responding. couple months later they emailed back saying they forgot about me and were having problems with the app so I wasn’t the only one.

The only reason why I’ve been using this app and their charging stations is because they have them at my work which makes it a convenient place to charge since I do not have a place to charge my car at home. Sometimes I get so fed up with this Juice pass app and their chargers that I go and find a super charger instead on my way home but they are more expensive.

Overall, the app does not function well and the support for the app is very poor. Avoid if possible.

I usually don’t write reviews but felt the need to share some feedback as it is very frustrating to use this app. It constantly requires sign in then randomly my info will be saved. Filled with error messages and super frustrating to use.
Beyond that it is slower than it’s ever been recently (this month). Does not matter if over WiFi or cellular connection.
Very quirky and painful to do a simple thing and charge a vehicle.
UX requires multiple selections to get into actually enable charging, and each step is too slow.
If someone is trying to get charged in the rain or bad weather they will be stuck there to make sure the vehicle starts charging.

After reading some reviews I don't think most people know what this app is actually for. Enel X has at least three and I think I just found a 4th app for its chargers.

This app is basically for employees or administrators of company and private networks. It works with the web based dashboard that administrators use to allow users to charge and the various settings.

Important note:
Don't set up your account until an administrator has invited you. If you do, the system won'y let them add you because you already have an account. No biggie, but it requires tech support to move that email over.

Once you are set up it is very intuitive and you can see everything except amps for whatever reason, but most people will be happy to see KWs and time, time remaining, miles added, and battery added.

The screens could be a little prettier, but the app is comparable to most others.