EpicMix 4+

Room for Improvement

Update: It looks like the location of the Hidden Valley resort h as been corrected in the app. However, you still cannot start using the app until you pick/favorite your local resort…too bad my local Vail-owned Resorts are still notably absent. I’m a bit baffled as to why the developers made a deliberate decision to exclude these resorts.

Though it looks to have a lot of functionality, several faults stick out to me when using this app. First of all, you have to favorite a resort before you can even access the rest of the capabilities of the app. I would happily do so; however; Seven Springs, Hidden Valley (PA), and Laurel Mountain are absent from the app despite them having been purchased by Vail and included on their website as included in the Epic Pass. That brings up another quirk…Hidden Valley is showing as 70 miles away from me which would be accurate if it was the Hidden Valley resort in PA, but when you select the resort it is clearly Hidden Valley MO. Lastly, the interactive trail maps are missing trail and lift names.

Developer Response ,

Hi tbclark,

I wanted to take a moment to address some of your concerns:
You should not need to favorite a resort to be able to access the features for that resort. You can optionally favorite a resort to have easier access to it, but you should see an 'All Resorts' button where you can access all resorts and click into one to access features.

Seven Springs, Hidden Valley (PA), and Laurel Mountain were intentionally left out of the app, but I will take your feedback back for consideration for future iterations of the app.

For Hidden Valley MO displaying an incorrect mileage from your location, please try uninstalling and re-installing the app to see if that fixes it (we released a new app version yesterday).

Interactive trail maps will have trail names and lift names once the resort opens, you just need to zoom in enough to see them.

Bad app, no customer service

This app would in theory be really cool if it worked to do what it claims to be able to do. I have tried logging out and logging back in, deleting and Re downloading the app, and resetting my phone and it still never stops the infinite loading screen while I’m trying to see my stats, or track my day.

The most frustrating part is the lack of any recommended troubleshooting or customer service whatsoever, as the help center links just take you to their FAQs as does the “app support” link on the App Store. It seems like if I wanted to get anywhere with this I would have to call one of the contact phone numbers, but I feel like it’s unlikely that that will get me anywhere.

I really just hope they patch this super buggy app soon so that I can start tracking my days without having to get another additional app to do so. The only reason I gave two stars and not one is because sometimes the maps work well.

Doesn’t work properly.

I have been using this app almost since it came out. It used to be run, there were metals/accomplishments you could gain by doing certain runs, mountains, days, etc. Now they do not have it anymore. Ever since then, EVERYTIME i go on the app it makes me log back in. I have a brand new phone i don’t think that plays a role in the issue. Also, They have an option to track your day, which is supposed to turn off when you leave the mountain Lol it didn’t even track my progress the last 3 days I used it and said that it had been tracking me in the background 12 times since i left the MTN. that’s not right, works when i leave but not when i’m there?! And lastly they need better sensors on their lifts or something. 2 days in a row and it didn’t count 4 of the lifts I took from each day. It had done this in the past but not nearly this much. Please if anything fix that.
OHHHHH FIX YOUR RESORT CAMERAS. YOU HAVE PLENTY OF FUNDS TO DO SO.