Eversense 17+

The Eversense CGM is superior to any other similar product in this category; however the Application must be open 24/7 for full functionality. This is perplexing and functionally flawed. Background app refresh should handle the process; but overall the details and product quality overcome these seemingly obvious flaws in functionality.

Thanks for your feedback! We deeply respect your advice, and we will try to combine your feedback with our R&D, in order to provide better products.

This app was a good start in 2020. It feels like very little effort has gone into it since then. The same pesky interactions that look like things they were going to come back to fix are still present multiple years later. For example if I get a calibration alert and then any other alert, I have to decline all of the alerts which makes the calibration screen go away. This same interaction is a real waste of time. Then the scroll wheel to select the calibration is the wrong mechanism for that interaction. I just need to type in 2 or 3 numbers. Give me a keyboard so I can punch them in. When you scroll on an iPhone Max, you’re going to activate iOS reachability which is going to disrupt the process. Sometimes you fat finger the submit text and the screen will go away and you’ll have to do the calibration from the start because it resets.

I haven’t even mentioned the terrible data integration which prevents you from using really awesome third party apps like Sugarmate. And makes for poor integration with Apple Health.

There’s just no excuse after multiple years of having these problems that they should continue to exist. This app needs a real top to bottom review of its interactions and data integration to make it better than a 2 star app at this point. There’s not a single new feature or capability in this app for multiple years.

Stop standing still folks. There’s still work to do here.

Zhyka, we apologize for the issue you are experiencing & would like to discuss it further with you to obtain the necessary information to investigate. Please contact your local customer support department, which can be found at Eversensediabetes.com under the Support section. Thank you and have a great day! Eversense Customer Care.

I’ve used several CGM products and was excited about Eversense, I agree with all the Pros given. However, there is one thing I wish I knew before committing. The twice daily finger stick calibrations are annoying and they don’t just end after 21 days, any time a calibration is outside a threshold it goes from once a day to twice a day again. The thing which is unacceptable is that if you miss the four hour window to calibrate (even in the middle of the night) it stops recording your level and doesn’t start recording again until you complete a calibration. I’m fine with a disclaimer that the value shouldn’t be used for making treatment decisions until it is calibrated but don’t completely shut down when you know it is still working, albeit less accurate!

Thank you for your review. We greatly appreciate you taking the time to share your experience with us and encourage you to continue providing feedback. Thank you and have a great day! Eversense Customer Care