EVgo - Fast EV Charging 4+

App is great but without ya can’t charge

I don’t like to give anything less than 5 stars as viewers believe to have REAL life experiences. But without the app most of their stations do not run!

I have a car rental that I wasted most of my experiences on because of bad charging issues. I love electric vehicles but I hate when the stations are not properly maintenanced or users are not friendly to how to properly put back devices for others to enjoy! If you are smart enough to rent or own one be considerate to others, please!!!

I couldn’t get the regular process of putting in my credit card to make it work. So I had to establish an account… I am seriously parked right in front of the machine. And in matter of minutes an idiot just takes it and said, ‘ oh you weren’t using it!!!! I couldn’t because the system says it uses credit card transactions but wasn’t having it…

Please be considerate to others. I’m serious parked in the stall and how they took it away is insane!!! But I should have been able to just swiped my card to work and it, the machine, wasn’t having it!!!

I am in a rental with limited charge time to return in same condition as I received it…

Thanks for listening to a frustrated once again EVGO app person… the prices are ridiculous high why I only use you in extreme cases… my local charge stations are not EVGO and why I’ll delete the account once again…

Have a beautiful day!!!

Charger has never once worked

I’ve used a public EVGo charger perhaps 5 times in the last few years. It has not worked even once. It usually hangs at the screen where it says syncing with the charger. I’ve had to call them, wait a few minutes, and on a few occasions, they’ve managed to manually turn it on. The only reason I’m even trying to use their charger is that I got $100 in charging credits when I bought my Nissan leaf. What a brilliant and deceitful move on their part! The standard charger is not compatible with a Nissan leaf! And when I use the fast charger, it docks me around $20 for an additional 120 miles of range. I could've got thrice the range filling gas in a Hummer. And what’s more, one time I was not able to pull out the charger after it finished charging because the lock was stuck and spent half an hour on the phone again with them.

As far as the app goes, as they say, you can’t put lipstick on a pig. But somehow they’ve managed to make the whole experience even worse! You cannot stop charging using the app. You have to go to the charging station, find the stop button (which in itself should win you an award) and hit that well hidden button before pulling out the charger. Which means that anyone can unplug you!

I do feel bad for the app developers because of how bad the underlying charging system is. So I’ll try to say one thing nice. The fonts and colors and the look and the feel of the app is fairly decent.

Horrible horrible company and customer service

I just recently got an electric car so I’m new to the chargers. As much as I can help it I avoid EVgo at all costs and only use electrify America or just charge at my house. I was running dangerously low on battery and drove to an EVgo charger that ended up not working. I tried twice on the original charger and then twice on another charger at the same station and neither worked. I then had to drive farther across town to another EVgo charging station and of course the first two chargers I tried didn’t work. I then called and after 20 min, a customer service rep was able to get the then FIFTH charger of the day that I tried to actually work. I asked if there was any way they could give me a credit for all of the time it took for me to finally get a charge and she sent my request to customer service. They emailed me and denied any request stating that I had a successful charge and completely ignored what I told them. I also realized then that my card was charged $4 for each of the original two charges that I tried. My card was accepted and then immediately stopped the charging so I never got energy to my car and shouldn’t have charges on my card. Still have never received a refund for those. If you have the option to use electrify America over this company I highly recommend to. EVgo chargers always glitch out and the customer service is useless.

Developer Response ,

We're sorry to hear that you had a negative experience with our app - we appreciate the feedback as we continue to enhance its functionality and add more features. Please email us at appsupport@evgo.com