Expedia: Hotels, Flights & Car 4+

Econo Lodge Dalhart TX a Reasonable and Affordable Stay

I chose the Dalhart Texas Econo Lodge as the most reasonable motel in a small city which had several other chain options. I was driving to Albuquerque in a marathon from New Jersey where this was the final overnight, which I had calculated to be four hours away. I needed a bed for the night, nothing more, and Econo Lodge fitted the bill. The room had been thoroughly cleaned, had a slight scent of disinfectant, and the bed was certainly comfortable although higher off the floor than any other motel/hotel I’ve been in over the years. A full hot breakfast bar in the lobby area was available at 6am the next morning at check out. Traffic noise outside on the main street was high as it is Route 54, a heavily travelled route for grain and livestock trucks through Oklahoma Texas and New Mexico with the equally heavily trafficked rail freight line paralleling this road a block away, but I had a good sleep. It is fair to say that every motel/hotel, chain or local, would have the same environment. Many restaurants/ fast food outlets are located in what must have been a thriving commercial farming/ranching community in its heyday. For my short stay, it was the perfect choice.

Expedia makes trouble! Never solve problem.

They will cancel your appointment without any notification. If there is an overbooked situation, hotel will cancel those booked by Expedia, even if you booked more than a week ago, even if you already paid your full price. And when you arrived late at night at an area you are not familiar with, you were tired and with sleepy kids. They just let you know there is no room for you even if you paid full price a week ago. Hotel said they told Expedia but Expedia doesn’t do their work. If we could get any messages or calls earlier we could do something to find another hotel, but they don’t care. I don’t know whose responsibility it is, Expedia or the hotel, but no one cares about customers. Now time customer’s satisfaction and contractual spirit aren’t what those doing business care, you already pay your money, so now you are the fish on the chopping block. They won’t lose anything, that’s all. And we customers should responsible for all the thing, find another hotel, make a lot call in your car during late night in a totally strange area, kids sleeping and crying, drove an hour long , pay twice more to find another room. As customers we did nothing wrong, why should we suffer and pay for your violation of contract? Expedia is really irresponsible, disrespectful to customers, no contractual spirit. Expedia makes trouble! They never solve problem when there is things happen! Worst experience ever and will never use Expedia again!

Developer Response ,

Thanks for letting us know. We’re sorry you experienced this frustrating issue. We would like to investigate but aren’t able to direct message on the app store. Can you reach out to our direct support channels at Expedia.com/service, so we can investigate for you?

Frustrating experience because of Expedia!

I made 2 reservations at The Galt House in Louisville. I received confirmation on both reservations. I thought everything was set and would be simple. Although the folks at the Galt House were very nice and tried to be helpful, they kept telling me that I didn’t have any reservations. After looking at my confirmations and the 4th person (I believe the manager) trying to help me, she finally said that she would go ahead and put us in some rooms. Although I had paid Expedia for the rooms, after looking at my credit card online transactions, I was being charged an additional $240 at one time and then and additional $190 later in the night. When I addressed the issue with the front desk the next morning, the attendant said that she didn’t see that I had made any payment at all. I later spoke to the manager again and although the $240 had been reversed, I still had the charge for $190 pending. She did say that the hotel had called Expedia and then gave me a receipt for a credit of $190, it’s still pending on my transaction list. I’m going to give it another day and see what happens. I can honestly say that the manager did everything she could to correct a problem caused by Expedia. Not sure that I would feel safe in using Expedia again. I’m back home now but still dealing with this frustrating experience that is still causing me aggravation. We’ll see if it gets resolved today.

Developer Response ,

We’re sorry you’ve had a frustrating experience with our customer service team. We want to better understand what’s happened, but unfortunately, we can’t direct message in the app store. Can you reach out to our direct support channels at Expedia.com/service so we can look into this for you?