FedEx Employees Credit Assoc 4+

I’m very pleased with the service from the 800 customer service to in house location… Appreciated being notified for a transaction so promptly even though it was me could have been the wrong one… Overall all is good ..💜🤍

Thanks for the review!

Never had an issue with the previous version. They now require 2FA and the update won’t authenticate with either the third-party “Authy” App or text. I called into tech support. Day 1 I waited 45 mins and two people picked up just to put me on hold before the system disconnected me. Day 2 I waited 30 mins the tech admitted there were technical problems and all he could offer is the location of a branch? If I go to a branch it’ll be to close my account. If you screwed up and put out a bad product then roll back to the previous version.

Were sorry for the issue you're still having logging in for the 1st time. If we don't have your email & mobile number on file, the 2FA gets caught in a loop. To keep you from calling in again, send a message to fecca.com/contact-us saying that you can't login, you need to update your contact info, and to reset your account. You should receive a message from the Contact Center that it's been done and you should be able to login using your previous ID & Password.

Access to the FedEx Credit Union credit card through the app is horrible. After logging in you can’t see transactions on the dashboard for transactions apart from your regular account and when viewing transactions through the ez card link the app logs out anytime you go away from it to view other apps on the phone. Not user friendly at all.

The credit card statements are currently handled by EzCard which has a separate interface. For safety reasons, the app logs out whenever another app takes control of the device. We recommend using the thumb or FaceID security features to instantly log back in where you left off. We are looking into the possibility of bringing the credit card statements in-house in the future.