Now available for both Personal and Small Business customers! The First Horizon Mobile Banking app is free to download and offers you a convenient, secure way to manage your financial life or your business on the go. The app lets you deposit a check, view your account balances, pay bills, transfer funds, create and manage budgets, track spending, and set timely alerts and notifications to keep you in the know.
Service Features
• Enable Quick Glance℠ to check balances and see recent transactions without logging in
• Set alerts and push notifications to your iPhone®, Apple Watch®, or iPad®
• Turn your debit and credit cards on or off
• Deposit checks with Mobile Deposit
• Check your account balances and view recent transactions
• Transfer funds between eligible accounts at any time
• Pay bills, add payees, see payments made, or cancel payments
• Send, Request, and Split money with family, friends, and people you know and trust with Zelle® using your personal bank account.
• Move money between all of your personal bank accounts – even ones at other banks
• Create budgets, designate savings goals, and track progress
• Find the nearest First Horizon ATM or banking center
Service Benefits
• Convenience – Bank wherever you go and at any time of the day
• Control – It’s easy to monitor your account and quickly move money, pay bills, and turn your card on or off
• Support – A dedicated mobile specialist is just a quick call away
• Security – Enjoy the highest level of protection against account fraud
How to Get Started
Simply download the app, use your Digital Banking credentials to log in, and you’re ready to begin banking on the go.
I was recently hacked. I’m not 100% sure where the hack originated, but I think it was in my email. I have been working VERY HARD to repair my accounts and protect what’s left of my private information. So I went to the bank and got new account numbers and got that all squared away. Then when I logged into the app, it showed only my old accounts. After a thirty minute call to First Horizon, I got my online/digital banking password changed and my preferences changed to reflect my new accounts. The problem is that I was not able to successfully complete this step in the app. When I tried changing my password, the page would automatically change what I typed in to a long string of random characters. Over and over again this is what happened when I tried the process from the app. In short, I did not feel safe using this app anymore and deleted it from my phone. I guess I will have to use the web interface only from now on. This has caused me a great deal of anxiety and stress. I guess I’m just glad I can login somewhere.
Developer Response
Hi warrbtch666, we are sorry to hear that you had this experience with our mobile app. We are glad to hear you were able to resolve this issue inside our banking center, and we will document your feedback to provide to our technical customer support team for review. Thank you for your vigilance! ^Mike
“Upgrade” is a downgrade
uxer92
The font size and account info in general is so small compared to the last version. Why? Why make the most critical information SMALLER? This is the most important information a user sees when they first open the app and it is freakin tiny.They somehow made it harder to scroll? It only partially scrolls when you move you finger, so when looking at an account it takes way more effort to browse your history. Why make this harder?These are the little things that matter. 2 stars because it’s a functioning app. Feels like they just went in and changed some visual assets without thinking about the experience. Last one was somehow better, which is really disappointing. I’ve been waiting for this app to get better for years.
Developer Response
uxer92, Thank you for reaching out to us and sharing your feedback. The font size used in app is dependent on the font size selected in the 'Display & Brightness' settings of your device. Regarding the scroll being more difficult, we will share this feedback with the appropriate department. If we can be of assistance please give us a call at 800-221-6512 (Monday-Friday 8am – 6pm ET, Saturday 8am – 4:30pm ET). ^Henley
Billion dollar bank with a lousy two cent app
Rock8ender
I’ve been using first Horizon bank for years now off of my laptop. It works flawlessly. I attempt to use the online mobile app on my Apple phone and it is a complete joke. I have a background in programming and IT work. I have never seen such a confounding stupid app that is so poorly supported. It does not even make sense that with all the bad reviews on the app that the guy in charge of this even still has a job with the bank. I’m sure since it has 20 people write in that at least works on their phone he is satisfied that there is no need to improve it.What you’re going to really love is, after my post that they’re going to say how sorry they are about my experience and they’re going to look into it. Apparently they haven’t done so for the past thousand users writing them the same thing lolEither that or a two dollar programmer in some country so that they can save a couple extra dollars instead of investing in a professional app that universally works on 80% to 90% of devices out there.
Developer Response
Thank you for reaching out and sharing this feedback with us Rock8ender. Customer satisfaction is a top priority here at First Horizon. We value your feedback and make it our goal to address any concerns brought to our attention. We understand your frustration and would like to address and discuss your concerns further so we may handle them accordingly. Please call us at 800-221-6512 (Monday-Friday 8am - 6pm Saturday 8am - 4:30pm). We look forward to speaking with you! ^KT
Faulty instructions
MissGael
The developers need to go back and fix the instructions for depositing a check. I just used it for the first time, and you go through several steps of choosing the account, taking a picture of the front of the check, taking a picture of the back of the check, and then the next thing it says is "Before you begin, endorse the back of the check like this...."!! An instruction that starts with "before you begin" should be before the very first step, not the 4th one down the line after you've already endorsed the check wrong and taken a picture of it. Developers, take heed!
Developer Response
Gaelic Girl, Thank you for reaching out to us and sharing your feedback. We do advise that this information is listed before you are instructed to take images of the check. You can view a full step by step tutorial on our website here: https://www.firsthorizon.com/Personal/Products-and-Services/Digital-Banking-Category/Mobile-Deposit/Mobile-Check-Deposit-Demo ^Henley
We’re pleased to announce a minor update to our Digital Banking application. This release includes several behind-the-scenes improvements designed to enhance application performance.
Version 5.3.71
The developer, First Horizon Bank, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
