Description

Now Available for both Personal and Small Business customers! The First Horizon Mobile Banking app is free to download and offers you a convenient, secure way to manage your financial life or your business on the go. The app lets you deposit a check, view your account balances, pay bills, transfer funds, create and manage budgets, track spending, and set timely alerts and notifications to keep you in the know.


Service Features
• Enable Quick Glance℠ to check balances and see recent transactions without logging in
• Set alerts and push notifications to your iPhone®, Apple Watch®, or iPad®
• Turn your debit and credit cards on or off
• Deposit checks with Mobile Deposit
• Check your account balances and view recent transactions
• Transfer funds between eligible accounts at any time
• Pay bills, add payees, see payments made, or cancel payments
• Send, Request, and Split money with family, friends, and people you know and trust with Zelle® using your personal bank account.
• Move money between all of your personal bank accounts – even ones at other banks
• Create budgets, designate savings goals, and track progress
• Find the nearest First Horizon ATM or banking center

Service Benefits
• Convenience – Bank wherever you go and at any time of the day
• Control – It’s easy to monitor your account and quickly move money, pay bills, and turn your card on or off
• Support – A dedicated mobile specialist is just a quick call away
• Security – Enjoy the highest level of protection against account fraud

How to Get Started
Simply download the app, use your Digital Banking credentials to log in, and you’re ready to begin banking on the go

What’s New

Version 10.1.2

Welcome to First Horizon Mobile Banking, now available for our Small Business customers! At First Horizon, we’re banking built around your perspective. With this release, we’ve updated the look and feel our mobile app based on our customers’ feedback. We’ve also improved mobile deposit capture along with our bill payment/transfer flow, so you can easily take care of all of your banking needs on the go.

Ratings and Reviews

2.5 out of 5
1K Ratings

1K Ratings

SiberianHorses ,

Very Happy with the app, BUT....

Please make it where we can permanently clear the “pink” notifications you put at the top of the app’s homepage. I, very much, appreciate you letting us know when there is a scam, a new feature to the app, or when online banking will be down, but it’s kind of irritating to have to see it for days/weeks after I’ve read it. It would be really nice if there was an option to delete it after I’ve read it. Also, this would be beneficial when you have different announcements back to back. I’ve started to just exit out of the notification when I go into the app without reading it because I assume it’s the same message as it was the day before. When it’s a different message, I don’t notice it right away. If I could clear the message I’ve already read, I would know that if it pops up again it’s a new message I need to read. I know it may seem trivial to some, but I would like to make sure I see any new messages when you post them, and I would like to be able to see my balance as soon as I open the app, without having to scroll down past something I’ve already seen. Other than that, the app works beautifully!

Developer Response ,

Hi, SiberianHorses. Thanks for taking the time to provide this feedback; it is much appreciated. We will make sure to forward this to be considered for future app updates. ^CW

Sthcmpbel6 ,

It only gets 1 star because it allows me to transfer money from account to account

There is quite literally zero redeeming qualities about this mobile app. Not only is it slow and glitchy. But it also has had zero improvements over the last 5 years I have used it. You can only see the last 10 or so transactions you have made, no further. For that you will have to pull your statements, which is a completely separate process entirely. Why not allow users to access (at least) their past month’s transactions in a simple and easy way? Isn’t that the entire reason people use these apps?

I certainly hope you do not have a check you want to deposit through this app, because I promise no matter how you position your check or signature, it will not accept it. This has been an ongoing issue for years. Every few months I will give it another shot, thinking maybe there was an update I missed that has patched this. If you need to make a deposit, it’ll be less of a headache to just drive to the local branch. But it is always to no avail.

This app was bad when I first began using it circa 2015, and I excused it at the time because it was a new app and process for First Tennessee (Horizon.) But how have there been no improvements on these issues in that time? It’s ridiculous and frustrating. The only reason I haven’t switched banks is because I think it would be more of a headache switching than it is to deal with their ridiculous online interface.

Developer Response ,

Hi, thanks for taking the time to leave a review.

When using Quick Glance or viewing your "Dashboard," only the first 10 transactions will be available. To see more than 10 transactions, you may use the “Transactions” tab. This will allow you to go further back in your transaction history.

Regarding mobile deposit, we recommend putting your check on a dark background in a well-lit area for the best results.

If you continue to experience difficulty using the app, please contact Customer Service at 800-382-5465; we’d be glad to discuss your experience further and assist you with any troubleshooting. ^BMS

Train * ,

Recurring pays not showing... 🚨

Yesterday: It is easier to use after the latest update, but what happened to the recurring payments I had set up? Thank goodness I had a gut feeling I needed to make sure it was going out, for some reason. Otherwise, my auto insurance wouldn't have been paid. It wouldn’t even show me past payments under the payee...why?

update: The next day...I received a notification that my recurring payment went through but I knew it wasn’t the one I just set up again. If it was scheduled from the existing recurring payment setup then why didn’t it show up under upcoming payments? I rushed to delete the one I had set up so I wouldn’t double pay. I panicked and deleted the series which was the recurring payment I set up yesterday (I knew because it was different by $2). Now both payments say cancelled. Grrrrrrr! None of this would have happened if the recurring payment had shown up under upcoming payments. Please fix this.

App Privacy

The developer, First Horizon Bank, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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