Knoxville TVA Employees CU

Name: Knoxville TVA Employees CU
Rating: 4.8 (27621 reviews)
Author: Knoxville TVA Employees CU

Manage KTVAECU accounts 24/7!

Free

28K Ratings
Ages

4+
Years
Category

Finance
Developer

Knoxville TVA Employees CU
Language

EN
English
Size

124.1
MB

The KTVAECU mobile app offers convenient access to your accounts to help you manage your money with modern, easy-to-use digital tools and features. Member-Favorite Features: • View your real-time balances, transaction history, and statements. • Customize alerts on spending, deposits, and more. • Enhanced card security with Control My Card allows you to instantly turn your cards on or off and more. • Easily add your cards to your digital wallet and 3rd party cash apps. • Set up recurring transfers or move money between your accounts • Send money to anyone with a debit card, regardless of where they bank. • Pay bills and apply for loans directly from the app. • View your current credit score. Federally Insured by NCUA. Equal Housing Opportunity Lender. NMLS 167911

Ratings & Reviews

4.8

out of 5

28K Ratings

Overdrafting
04/07/2022

LSD8571
I don’t understand when I buy something and the money is in my account the bank will keep my purchases pending for 3 to 5 days then processing it. If I have the money in my account at time of purchase why not just let it go through should be no pending. It’s my money it’s in my account why is it pending. I think it is cause sometimes I think it’s went through already cause it should of and I buy something else and overdraft. I think bank does this on purpose to make more money off me . It has done this to me once last month and once this month. Is not right. The bank keeps my purchase pending until I buy something that will make me overdraft then let’s pending items through so I will overdraft.
Overdrafting
04/07/2022

LSD8571

I don’t understand when I buy something and the money is in my account the bank will keep my purchases pending for 3 to 5 days then processing it. If I have the money in my account at time of purchase why not just let it go through should be no pending. It’s my money it’s in my account why is it pending. I think it is cause sometimes I think it’s went through already cause it should of and I buy something else and overdraft. I think bank does this on purpose to make more money off me . It has done this to me once last month and once this month. Is not right. The bank keeps my purchase pending until I buy something that will make me overdraft then let’s pending items through so I will overdraft.
DO NOT USE THIS BANK
06/11/2025

Basketball20jc
I made the huge mistake of having a car loan through this company. It’s been the biggest mess and worst experience that I could ever imagine. I dread when my payment is due. At first I chose automatic payment which was a terrible mistake. They pulled out my payment 7 days early. Good luck trying to get anyone on the phone. I had to drive a hour and a half to get my money back into my account, so I wouldn’t be in the negatives, because my pay check would drop into my account that week before it was actually due. The old app I could just do a one time payment and pay the loan manually so there would be no frustration, with this new app it’s HORRIBLE. It took me 3 days to get ahold of them to pay my payment because the. ”make a payment,” doesn’t work. I don’t know about some of y’all but I can’t be on hold for 3 hours at my job. So when I was off I literally waited 3 HOURS (2pm-5pm) to speak with someone and was tossed back and forth in the phone system. One person would answer say 5 words and then put me on hold again for 30 minutes. When finally got a hold of someone the lady was so rude and didn’t even help me navigate the app for my next payment. I wanted to be that person so bad and tell her just what I thought about this company, but I kept my composure and just made the payment. After I got off the phone I just sat there and cried because I’ve never been so frustrated. Moral of the story is don’t ever use this bank. If I could give them zero stars I would.
DO NOT USE THIS BANK
06/11/2025

Basketball20jc

I made the huge mistake of having a car loan through this company. It’s been the biggest mess and worst experience that I could ever imagine. I dread when my payment is due. At first I chose automatic payment which was a terrible mistake. They pulled out my payment 7 days early. Good luck trying to get anyone on the phone. I had to drive a hour and a half to get my money back into my account, so I wouldn’t be in the negatives, because my pay check would drop into my account that week before it was actually due. The old app I could just do a one time payment and pay the loan manually so there would be no frustration, with this new app it’s HORRIBLE. It took me 3 days to get ahold of them to pay my payment because the. ”make a payment,” doesn’t work. I don’t know about some of y’all but I can’t be on hold for 3 hours at my job. So when I was off I literally waited 3 HOURS (2pm-5pm) to speak with someone and was tossed back and forth in the phone system. One person would answer say 5 words and then put me on hold again for 30 minutes. When finally got a hold of someone the lady was so rude and didn’t even help me navigate the app for my next payment. I wanted to be that person so bad and tell her just what I thought about this company, but I kept my composure and just made the payment. After I got off the phone I just sat there and cried because I’ve never been so frustrated. Moral of the story is don’t ever use this bank. If I could give them zero stars I would.
New login agreement is questionable.
03/11/2023

F'lip
Reading the new agreement, you'll see this in the section on "information we collect:" -Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before accessing the Services, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access. I have no idea why a bank would need access to that. Reading further, you'll find: -We may use your personal information to: comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;... Nothing wrong with that on the face of it, but combined with the watching seemingly all internet activity and everything we've learned about certain authoritative agencies over the last few months, I don't trust this language and will not be using this app anymore.
New login agreement is questionable.
03/11/2023

F'lip

Reading the new agreement, you'll see this in the section on "information we collect:" -Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before accessing the Services, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access. I have no idea why a bank would need access to that. Reading further, you'll find: -We may use your personal information to: comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;... Nothing wrong with that on the face of it, but combined with the watching seemingly all internet activity and everything we've learned about certain authoritative agencies over the last few months, I don't trust this language and will not be using this app anymore.
Not an upgrade, but a downgrade
Feb 1

Vdrumsroland
Prior to the system update, we absolutely loved this bank. It was the main reason we switched. The budgeting tools and added features were genuinely helpful and felt like what modern banking should look like.With the rollout of the new system, not only did the experience decline, but many of those budgeting tools and helpful features were removed entirely. On top of that, the interface now feels bloated and harder to navigate, statements are difficult or impossible to view, and logging in is very inconsistent. We have been told these issues are being worked on, but after a year or more with no real improvement, it is becoming increasingly difficult to believe meaningful fixes are coming.This update feels like a bait-and-switch compared to what was originally offered. It is frustrating enough that it makes us question continuing to use the service at all. We genuinely want to like this bank again and hope leadership takes these concerns seriously, because what once set it apart is now what is driving customers away.
Not an upgrade, but a downgrade
Feb 1

Vdrumsroland

Prior to the system update, we absolutely loved this bank. It was the main reason we switched. The budgeting tools and added features were genuinely helpful and felt like what modern banking should look like.With the rollout of the new system, not only did the experience decline, but many of those budgeting tools and helpful features were removed entirely. On top of that, the interface now feels bloated and harder to navigate, statements are difficult or impossible to view, and logging in is very inconsistent. We have been told these issues are being worked on, but after a year or more with no real improvement, it is becoming increasingly difficult to believe meaningful fixes are coming.This update feels like a bait-and-switch compared to what was originally offered. It is frustrating enough that it makes us question continuing to use the service at all. We genuinely want to like this bank again and hope leadership takes these concerns seriously, because what once set it apart is now what is driving customers away.

General bug fixes and enhancements.

Version 2026.3.3 Apr 3

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Identifiers
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Knoxville TVA Employees Credit Union
Size: 124.1 MB
Category: Finance
Compatibility: Requires iOS 15.6 or later.

iPhone
Requires iOS 15.6 or later.

iPad
Requires iPadOS 15.6 or later.

iPod touch
Requires iOS 15.6 or later.

Apple Vision
Requires visionOS 1.0 or later.

Apple Watch
Requires watchOS 9.0 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English
Age Rating: 4+

4+

Learn More

Developer Website

Privacy Policy

Supports

Wallet

The simplest way to get all your passes in one place.

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Knoxville TVA Employees CU

Ratings & Reviews

Overdrafting

DO NOT USE THIS BANK

New login agreement is questionable.

Not an upgrade, but a downgrade

What’s New

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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Y-12 Federal Credit Union

ORNL Federal Credit Union

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First Horizon Mobile Banking

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Commercial Bank App

AF247 - Advance Financial 24/7