Ascend Federal Credit Union 4+

Great place to do business with. These folks treat people with kindness and respect. They really make you feel welcomed when you walk in the door and you feel appreciated for doing business with the bank. Best move I made was switching to this bank. This really is a great place to do business with. Unlike some banks, you do not go in and wait forever to be helped or stand in line forever. These folks are very good at what they do. Thank you for all you people do and the help you have provided me when needed. Thank you.

I love the credit union itself but the need to use the app and it’s many problems are enough to make me want to switch my business elsewhere. Every time you sign in to the app, the notification pops up for local deals to add to your card. I wouldn’t have a problem with this if it didn’t pop up the notification every single time you log in. And then, not only is it not enough to click in to the app to get it to go away, you have to click the notification and then scroll all the way through the deals to get it to go away. This incessant feature works great, but then you tell it to notify you when you get large deposits, I.e. when your paycheck hits your account and the notification feature doesn’t work.

Make sure you write “for mobile deposit” on your signed check because it will get rejected. The only way you will be alerted it was rejected is to go back into the history. No internal message notification. No email notification. No text message. Nothing. You are supposed to read the fine print user agreement that everyone apparently reads to know this. Utter joke that this info is not stated more clearly in the app. This app does not save time. It is a time waster.