Ascend Federal Credit Union 4+

I love Ascend...and the people inside...although I Ascemust AscendFCU say I do not enjoy the "robotic banking" very much, when a person is so much more enjoyable! Thank goodness,for the time being, the location in my town has not been transformed into a soulless one. *combination happy face/sad face* I love my app, and the addition of the mobile check deposit is great! It saves me so much time and hassle! Thanks, Ascend, for maintaining the awesome factor! The app is quick and easy to use, and being able to access it with my Touch ID on my iPhone makes it even easier! *swoons* The instant balances in checking and savings when one opens the app is great...it shows the actual balance and the true available. Fabulous! Knowing items haven't cleared lets one know to check and see what is still out, and see if action is needed. Just touching those opening balances then takes you to a running statement and the day items cleared, with a running balance. Can you say "covered with awesome sauce"??? I knew you could... One can do pretty much everything from this app. I'm extremely pleased with it, and use it almost daily. If there were more stars to give, I would...

Great place to do business with. These folks treat people with kindness and respect. They really make you feel welcomed when you walk in the door and you feel appreciated for doing business with the bank. Best move I made was switching to this bank. This really is a great place to do business with. Unlike some banks, you do not go in and wait forever to be helped or stand in line forever. These folks are very good at what they do. Thank you for all you people do and the help you have provided me when needed. Thank you.

The old saying goes, “If it’s not broke, don’t fix it.” Whyyyyy would you update the app to this horrible what you consider improved version? I’ve never been one to keep up with a register because my app has always shown me my TRUE balances even when things are pending, it goes ahead and deducts those things since it’s leaving the account anyway! But not anymore!!!! I have to take the time to do the math myself because pending transactions take forever to show up on the app now and they don’t deduct those from your current balance anymore. Too much going on in the app in general. Waaaayyyy too busy. Lastly, quit asking if it’s really me signing in to my account every time I do so. If I wasn’t really me and trying to sign in to someone’s account, of course I’m going to say I’m that person! I’ve been with y’all for almost 20 years and I despise this new update!!! Listen to your members that have complained and figure out a bipartisan to this trash update!