Use the app to do the following (some features may not be available for employer-sponsored plans):
• Manage account activity (check your balances, monitor performance, view account statements and messages, review employer-sponsored plan).
• Buy & sell (trade mutual funds, ETFs, and stocks; use your camera to invest by check into an eligible account; transact on your employer plan).
• Stay informed (use the portfolio analysis tool, track market index trends, research investments, view and share the latest news).
Financial advisors: Visit the Vanguard Advisors site at https://advisors.vanguard.com/. Our mobile friendly website designed for you.
**Vanguard ETF Shares can be bought and sold only through a broker (who may charge a commission) and cannot be redeemed with the issuing fund. The market price of Vanguard ETF Shares may be more or less than net asset value.**
U.S. Patent Nos. 6,879,964; 7,337,138; 7,720,749; 7,925,573; 8,090,646; and 8,417,623.
**Visit vanguard.com or contact your broker to obtain a Vanguard ETF or fund prospectus containing investment objectives, risks, charges, expenses, and other information. Read and consider carefully before investing.**
Mutual funds and ETFs, like all investments, are subject to risk, including the possible loss of the money you invest.
Images are for illustrative purposes only.
iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.
© 2020 The Vanguard Group, Inc. All rights reserved. Vanguard Marketing Corporation, Distributor of the Vanguard Funds.
Bug fixes and performance improvements.
Ratings and ReviewsSee All
This week was a tough week on the market. However, despite a minor hit, I’ve never felt more secure that our future and holdings are in great hands, and that my family and I have a bright financial future ahead. If I need something, Whether tips, training, or options to choose from, Vanguard is there to help. There knowledgeable staff is always confident and up to date on regulation. They set the bar for “Gold Standard” service. I’m very confident that we we getting the best service possible with such and up and down market challenges and fully believe that we will (together w/ Vanguard) accomplish our financial goals! Integrity matters, and they have it, and they always have time for the little guy, even me :-)
Behind Competitors on Tech and Service
Vanguard is consistent behind on their technology and the service they provide as compared to their peers in the industry. The app is slow and cumbersome to use. It has reminders and pop ups you can’t get rid of, requires you to re-enter your password to access several areas (this is clearly a misunderstanding of good security practices, regulations, and industry standards, NO ONE does this anymore on authenticated devices with biometric security, except Vanguard). It’s overall design isn’t intuitive. It also lacks basic tools that the other big players have made standard. From a customer service standpoint Vanguard still relies heavily on paper forms and the mail (no I’m not kidding) and can’t seem to do anything faster than two weeks. Other providers moved to electronic signatures and electronic forms over a decade ago. Other large players can turn around requests, changes, and the opening of additional accounts in minutes or hours. But vanguard insists that you wait weeks for no decernable reason, and offers no apology for it. I recently did with Morgan Stanley in literally 25 minutes on their beautiful website and a call to their friendly customer service, what takes weeks to do with Vanguard. They have become irrelevant and seem to only retain business because of their former glory. #InnovateAndEvolveOrDie #KeepUpWithTheTimes #WelcomeToTheDigitalAgeSeriosly #ThatLittleRedShipMeansAntiquatedNow
The app has been generally useful but quite limited (I’m using it with an employer-sponsored retirement plan); its main value has been to check my account balance.
I have Touch ID enabled and it has worked well until recently. Now, when I login with Touch ID, the app shows me as logged-in but the screen has a (tiny) user id/password prompt on it, and I have to re-authenticate before I can do anything. I never remember my password for this account so I look it up which requires – wait for it – Touch ID. If this is supposed to be multi-factor authentication, then the app designers are clearly not familiar with the concept. It adds *nothing* to security and it’s annoying to deal with. If this is an employer-mandated change, then they need to bone up on MFA. If there’s a fix (e.g., unset or improperly-set option), I have yet to find it.
The only upside is that now I can (e.g.) see messages without going through the annoying id/password authentication a second time. Other than that, it’s just a pain.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
With Family Sharing set up, up to six family members can use this app.