Welcome to the banking that suits your lifestyle!

The upgraded Fidelity Online Banking App lets you stay in control of your finances. Manage your transactions, accounts and cards securely and easily anywhere. The App allows you perform transactions and manage your bank account(s) from your mobile device. It is secure and very simple to use.

Conduct your banking transactions while on the move with Fidelity Online Banking app and enjoy a world of convenient banking anytime, anywhere. Our redesigned app puts all the services you need at your fingertips, enabling you do the following:

• Transfer to accounts in any Bank in Nigeria
• Transfer to your other accounts in exactly one click, no token required
• Biometric/Fingerprint Authentication for easier login
• View all your accounts (Current, Savings, Fixed Deposit, Domiciliary and Card accounts)
• Personalise your profile, change your picture as desired with lovely selfies
• Maintain/Manage beneficiaries for Funds Transfer, Bills Payment and Airtime purchases
• Receive In-App messages on new features, quick tips and promotional offers.
• Top up your mobile phone or that of your family, friends and other loved ones
• Pay your bills, such as DSTV, GoTV, PHCN, mobile post-paid bills, SWIFT, Smile and more.
• Perform your Fidelity Credit Card repayments
• Generate account statement
• Search, book and pay for international and local flights
• More self-services
• Locate nearest Bank branches or ATM service points


• Install the Fidelity Online Banking app
• Open the App and sign in with existing credentials


If you’re 16 or above and you have your mobile number registered for our SMS alert services as well as any of our Debit Cards, click on “Sign Up Here”, and follow the onscreen instructions. A verification code will be sent to the mobile phone you have registered for your account number with us.

If you’ve got a verification, follow the onscreen steps to register. You will be required to use your Fidelity Debit Card OR visit the nearest Bank branch to activate your Online banking profile. Once done, you can start using your Online Banking account immediately.

To do much more, download the Fidelity Soft Token app on your phone and sign in with your Online banking credentials.


You can only use the app if you’re a sole-signatory account holder. You can’t register with your credit cards.


Fidelity also has an Instant Banking Service (*770#) which you can dial from any mobile phone linked to your account for SMS alert. The service doesn’t require internet connection.

Copyright © Fidelity Bank Plc. 2017. All rights reserved. Fidelity Online Banking is a trademark of Fidelity Bank Plc.


For more information, please call our True Serve on +234 1 448 5252 or email

What’s New

Version 4.3.41

Virtual Card and Customer Indemnity.

Ratings and Reviews

4.1 out of 5
266 Ratings

266 Ratings

D'azeez ,

App review

The app is good and easy to use.
You need to work on the airtime purchase part. Couple of times I buy airtime and don’t get it even when i was debited. Though I get a refund days after.

770Ed ,

Much improved app

This app has improved a lot. I remember when one could not get a statement easily. To lookup an amount then, you had better remember the exact amount to the penny as well as the month and year the transaction occurred. Now on one report, I can easily get statements for a date range spanning multiple years, not just for one month or year.

bills190 ,

You are pushing customers to the wall

The app was fine before you guys brought the new update and now it keeps crashing when I’m trying to get some transactions done every time, it’s becoming frustrating because I don’t have time to stand on queues to make transactions inside the bank ... but anything that makes me visit your branch I’m closing this account and moving to my other bank... I can’t have other banks and you people are using your own to delay my business

Developer Response ,

Dear Cus­­tomer,

We are sor­ry to hear that you had dif­fi­cul­ties us­ing the app. To help us serve you bet­ter, please reach out to us on true.serve@fi­deli­ty­ stat­ing clear­ly the prob­lems faced, your phone model and your current iOS version.

We look for­ward to hear­ing from you.

App Privacy

The developer, Fidelity Bank Plc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contact Info

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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