FirstMobile App

Name: FirstMobile App
Rating: 3.1 (1665 reviews)
Author: First Bank of Nigeria Limited

Finance

Free

1.7K Ratings
Ages

4+
Years
Category

Finance
Developer

First Bank of Nigeria Limited
Language

EN
English
Size

111.9
MB

FirstMobile is the official mobile banking smartphone application from FirstBank FirstMobile is the official mobile banking smartphone application from FirstBank. It provides FirstBank account holders with convenient access to both financial and non-financial transactions via their mobile phones/devices. The App is sleek and convenient to use- evident in its DIY enrolment process. New customers can simply download the app and open a FirstBank account while existing customers with Verve or Naira Mastercards can register and begin using the app without cause to visit a physical branch location. FirstMobile is poised to offer an even more reliable and definitely more convenient digital banking experience with its latest version update.

Ratings & Reviews

3.1

out of 5

1.7K Ratings

Complaint
09/04/2021

Adebukolami
The update is OK but you guys supposed to allow another means of login apart from atm cardI lost my atm card last two weeks now and now that I want to login to my mobile bank app I can't just because I don't have atm and for me to get another atm it will take some times cause where I am is a rural area where there's no bank. I don't really like using USSD cause it too frustrating for me You guys should try to reconsider and do another update that will allow use to login with our mobile number or email please
Complaint
09/04/2021

Adebukolami

The update is OK but you guys supposed to allow another means of login apart from atm cardI lost my atm card last two weeks now and now that I want to login to my mobile bank app I can't just because I don't have atm and for me to get another atm it will take some times cause where I am is a rural area where there's no bank. I don't really like using USSD cause it too frustrating for me You guys should try to reconsider and do another update that will allow use to login with our mobile number or email please
Couldn’t log into my mobile app
10/03/2024

Princess Commy
There’s nothing wrong in doing an update to your app to enhance the use of the app but what is a big problem is the option you guys gave to access the app. I haven’t used my ATM card in years because I use my mobile app to do transactions like transferring money, and checking my account activities. You guys supposed to give us another option on how to log , for instance using our emails that we used when we open account or log back in using our mobile app login. If I can’t have access to my account, tell me of what benefit is this your update because it’s not making sense to me being logged out of my mobile app just because you did an update. I’m not even in Nigeria now tell me what I’m supposed to do now . If this issue cannot be resolved that means any time I’m in Nigeria, I have to look for another bank to be banking with. And all the people that I introduced to first bank I will let them know this problem so that they can find another better bank to be banking with . This is really frustrating.
Couldn’t log into my mobile app
10/03/2024

Princess Commy

There’s nothing wrong in doing an update to your app to enhance the use of the app but what is a big problem is the option you guys gave to access the app. I haven’t used my ATM card in years because I use my mobile app to do transactions like transferring money, and checking my account activities. You guys supposed to give us another option on how to log , for instance using our emails that we used when we open account or log back in using our mobile app login. If I can’t have access to my account, tell me of what benefit is this your update because it’s not making sense to me being logged out of my mobile app just because you did an update. I’m not even in Nigeria now tell me what I’m supposed to do now . If this issue cannot be resolved that means any time I’m in Nigeria, I have to look for another bank to be banking with. And all the people that I introduced to first bank I will let them know this problem so that they can find another better bank to be banking with . This is really frustrating.
So far, so good.
10/12/2025

opilo1
I’ve been using the app now for a couple of years and wanted to wait and see how the app worked before I offered up my review. I must admit that it’s been pretty good to navigate the app to conduct several and different tasks. It’s worked quite well while transferring money into my savings account from either in Nigeria or while in California. I haven’t had a problem using the app to perform fx transfers from my First Bank $ account into my Naira account. I’ve also used the app to buy and send data to folks in Nigeria. So, notwithstanding the issues noted by other users, I must say I haven’t experienced any of them, and it could be that they experienced their issues way back. Keep up the good work, First Bank.
So far, so good.
10/12/2025

opilo1

I’ve been using the app now for a couple of years and wanted to wait and see how the app worked before I offered up my review. I must admit that it’s been pretty good to navigate the app to conduct several and different tasks. It’s worked quite well while transferring money into my savings account from either in Nigeria or while in California. I haven’t had a problem using the app to perform fx transfers from my First Bank $ account into my Naira account. I’ve also used the app to buy and send data to folks in Nigeria. So, notwithstanding the issues noted by other users, I must say I haven’t experienced any of them, and it could be that they experienced their issues way back. Keep up the good work, First Bank.
DiasporaBanking
10/13/2020

brocioindie
This is a typical mess section, I’m an old customer that moved to another country and changed my name, I’ve been contacting DiasporaBanking department to change my name and type of account for the past 4-3 months and this particular customer service agent will be rude anytime I called. He will either tell me he’s not on his desk or he’s busy and even say I’m disturbing him. Can anyone imagine a customer service person says a customer is disturbing him. At this point, I don’t need the account again, I just need my name changed on my BVN since I registered my BVN with first bank and it seems nobody can help. The name of the customer service rep is Atalobhor Christopher Ehis, you are very rude and you don’t hung up on customers. You hung up on me many times even when I want to ask a simple question. I don’t even know you but you are on another level of rude. I hope this get fix or I’ll continue to every other platform to show how first bank customer service rep are very rude and incompetent.
DiasporaBanking
10/13/2020

brocioindie

This is a typical mess section, I’m an old customer that moved to another country and changed my name, I’ve been contacting DiasporaBanking department to change my name and type of account for the past 4-3 months and this particular customer service agent will be rude anytime I called. He will either tell me he’s not on his desk or he’s busy and even say I’m disturbing him. Can anyone imagine a customer service person says a customer is disturbing him. At this point, I don’t need the account again, I just need my name changed on my BVN since I registered my BVN with first bank and it seems nobody can help. The name of the customer service rep is Atalobhor Christopher Ehis, you are very rude and you don’t hung up on customers. You hung up on me many times even when I want to ask a simple question. I don’t even know you but you are on another level of rude. I hope this get fix or I’ll continue to every other platform to show how first bank customer service rep are very rude and incompetent.

Fixes and Enhancement

Version 2.11.7 3d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contacts
- User Content
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: First Bank of Nigeria Limited
Size: 111.9 MB
Category: Finance
Compatibility: Requires iOS 15.1 or later.

iPhone
Requires iOS 15.1 or later.

iPad
Requires iPadOS 15.1 or later.

iPod touch
Requires iOS 15.1 or later.
Languages: English
Age Rating: 4+

4+

Learn More