Firehouse Subs App 4+

User Friendly App

I’ve ordered twice on the Firehouse Subs online and both times my order was perfectly ready when I arrived at the appointed time. Employee Ti could not have been more friendly and attentive. She had me taken care of (the drive through, sooo much easier for a sub) and on my way home to enjoy our delicious food!!!

The only thing I would add is that 4-5 of my orders out of approximately 15 visits so far, it would be nice if the employees would ask you for your phone number so you can get your credits, I’ve forgotten to add some larger meals. Totally my fault.

Pineville LA is so happy with our Firehouse Subs. After my first sub there, I was like subway WHO…!!!! No one could be happier than me and my son.

Developer Response ,

Wow, thank you for the praise about our app and details about your great experience! Hope to see you again sometime soon for more heartfelt subs and service.

Love the subs.

I’m not too happy that a lot of the time I don’t get my points recorded because either the person taking my order is new or they distract me from giving them my phone number & I don’t get credit & then they say they can’t give me credit! I totally agree with person’s earlier review about cashier should ask about this. This should be required in their training or is it just you don’t want people to get credit??? I have lost at least 5 credits because of this. This is not acceptable when you highly advertise this!!! The last time I ask them at the end of my order she said they no longer accepted where you go go on line & fix it. As I told her I haven’t been able to get to where you are suppose to be able to get credit anyway. I also can’t find where I have any free sandwich. This needs to be fixed so everybody has excess not only people who are text savvy. I have never had problems with any other app but yours. Thank you!

Developer Response ,

Thank you for making us aware of the issues you experienced during your visit with the app and not earning your points. Please reach out to us at www.firehousesubs.com/support to be connected with a support agent so your concerns can be addressed properly and we hope to see you again for a 5-star experience sometime soon.

Good with Stupid

The app in and of itself is user friendly. The overall experience of picking what I want on the sandwich is very straightforward. And it's easy to reorder previous purchases.

Here's the stupid. I don't allow a lot of apps to send me notifications. So if I allow one, it's one from which I want information. Getting The notifications on THIS app is like going from Greenville, SC to Asheville, NC by way of Los Angeles, Ca. If I touch a notification in my feed, it opens the app.... which sends me to a website..... which prompts the Apple app store to open...... to the Firehouse Subs app store page..... which tells me to open the app. WAS THIS DESIGNED BY RUBE GOLDBERG!?!?! Talk About Taking The Long Way Around! That opened 3 apps...count it....1) Firehouse Subs, 2)Web browser, 3)App Store,....3 apps just to do 1 thing and I STILL have yet to see the notification. That's as stupid as asking for pickles on your sandwich and getting a long pickle spear on the side instead of sliced pickles ON the sandwich! Are you SERIOUS....!?!