Firehouse Subs App 4+

Usually everyone here is friendly, however this particular day the manager is very snappy when I had to tell them that the app did not modify my sandwich online and I was letting them know before they made it then we ordered at 12:11 online and headed there and still waiting at 12:32 for our food , watching people come in door get their food few minutes after ordering at counter. No greeting or anything. Very unfriendly today. Also they didn’t put bbq sauce on sandwich and they told the new girl and she literally didn’t seem to care. Food is always good, but service needs to be worked on.

Thank you for making us aware of the issues you experienced during your visit and with using our app. Please reach out to us at www.firehousesubs.com/support to be connected with a support agent so your concerns can be addressed properly and we hope to see you again for a 5-star experience sometime soon.

Everything about this app makes it easy to order for pickup or delivery including the menu with pictures and descriptions. The only thing that is lacking is being able to add a gift card in to pay for my order. I love to use gift cards to pay for my meals. After purchasing a FireHouse Subs give card found out that if I want to use it, I’ll need to go in person to place my order. That’s not convenient!!!!! There’s usually quite a wait for whatever I order and being able to place an online order then go and pick it up is absolutely the Best way for me and my family to order but I can’t use a Firehouse Subs gift card to pay for it. Next time I’m standing in front of the gift card stand at my shopping store that gives 4X points I’ll have to choose another restaurant to spend my money with because I’m not going to waste time waiting when I never eat there at the restaurant

Thank you for your feedback regarding gift cards on mobile and online orders. We hope to provide a 5-star experience through our app soon but at this time gift cards can only be used on in-person orders when picking up or dining in at the restaurant. We apologize for the inconvenience but appreciate you being a loyal fan!

I’m not too happy that a lot of the time I don’t get my points recorded because either the person taking my order is new or they distract me from giving them my phone number & I don’t get credit & then they say they can’t give me credit! I totally agree with person’s earlier review about cashier should ask about this. This should be required in their training or is it just you don’t want people to get credit??? I have lost at least 5 credits because of this. This is not acceptable when you highly advertise this!!! The last time I ask them at the end of my order she said they no longer accepted where you go go on line & fix it. As I told her I haven’t been able to get to where you are suppose to be able to get credit anyway. I also can’t find where I have any free sandwich. This needs to be fixed so everybody has excess not only people who are text savvy. I have never had problems with any other app but yours. Thank you!

Thank you for making us aware of the issues you experienced during your visit with the app and not earning your points. Please reach out to us at www.firehousesubs.com/support to be connected with a support agent so your concerns can be addressed properly and we hope to see you again for a 5-star experience sometime soon.