First Financial of New Mexico 4+

Not "appy" either!

I downloaded this app two months ago and all was well. I loved it! Then yesterday it just quit on me. I kept getting an error message, so I deleted then re-downloaded. Nothing. I thought if I waited a bit, it might correct itself. Nothing. I shut off my iPhone, waited a bit, turned it back on. Nothing. Help told me to sign on using my computer. Still nothing.
HELP!

my one issue

Wanted to say overall the new system works well. I don’t like that I can’t add information to the transactions in checking. The checks have numbers but no data, and it helps me to see what they are for. Also some of the things I pay don’t have sufficient information and in those cases I need to add information to remind me what it is for. This would be truly helpful and I hope you intend to add this feature back to the system so I can use it again. In the long run it saves me time — i input once and I can see what i need to see every time I go to check on my account. The other way I don’t always recall what exact amounts were paid to what, and it means I have to go back to my checkbook to look to get the right information for the check number. Still, it is only there in my mind for the moment, and next time I may have to do it again. So you can see why I am not excited about this feature not being there.

Developer Response ,

Thank you for your feedback and we apologize for not meeting your needs. May we contact you to address and resolve your concerns? If yes, please email us at first.financial@ffnm.org your contact number and the best time we can reach you. We appreciate your feedback! Thank you

Not happy

Banked here for decades. Each time they perform “upgrade”- we the customers lose something. Most recent cost us all of our history for bill pay- a time before this we lost or option to make principal only payments- another? We had to call them to change our password- which included giving them the new password- eventually they corrected that- but come on. One would think they would be smarter after each mistake- and show an interest in first meeting the customers needs in this digital world . Other than this- they do have wonderful staff.

Developer Response ,

Thank you for your feedback. We do value our members experiences. Please email us at first.financial@ffnm.org with your contact information and we would be happy to discuss this with you. Thank you!