First Financial of New Mexico 4+

my one issue

Wanted to say overall the new system works well. I don’t like that I can’t add information to the transactions in checking. The checks have numbers but no data, and it helps me to see what they are for. Also some of the things I pay don’t have sufficient information and in those cases I need to add information to remind me what it is for. This would be truly helpful and I hope you intend to add this feature back to the system so I can use it again. In the long run it saves me time — i input once and I can see what i need to see every time I go to check on my account. The other way I don’t always recall what exact amounts were paid to what, and it means I have to go back to my checkbook to look to get the right information for the check number. Still, it is only there in my mind for the moment, and next time I may have to do it again. So you can see why I am not excited about this feature not being there.

Developer Response ,

Thank you for your feedback and we apologize for not meeting your needs. May we contact you to address and resolve your concerns? If yes, please email us at first.financial@ffnm.org your contact number and the best time we can reach you. We appreciate your feedback! Thank you

Love it!

This app helps me handle all my accounts and the ones I have for my children! I can see what has posted or not or if I have fraudulent activity. I would have given it a 5 star, but there is no feature to search for transactions at all. Once this feature is available I will change my 4 to a 5! That option is available through the computer, but I don’t have access to that all the time.

The overdrafts are questionable

I like first financial, but they’re hard to get a hold of. I live in Milan. The ATM often doesn’t do one function or another. There’s very few places to get cash back. There’s conflicting information about certain things. I mean I’ve had overdraft when I wasn’t overdrawn. You got stuff pending, and on hold and I don’t know it’s kind of confusing at times I’ve to be honest. I’ve never really had this many issues with a bank, but I’m from another state so all in all they’re decent. When I ask a question, I like to get an answer and if the customer service agent can’t answer it, they need to find somebody that can

Developer Response ,

Please email us at first.financial@ffnm.org with a contact number, and we will have someone contact you to discuss your concerns. Thank you.