First Watch Mobile App 4+

First of all I love this restaurant! However today was way off!
I always order the breakfast tacos but today they were not up to par! Mine was a 2go order and the tacos were laid flat in the box and defiantly not a corn tortilla that they usually use but a flour tortilla, which completely changes the taste of the taco.
Also the beans were cold.

I placed my order online and the confirmation stated it would be ready in 12 minutes for pickup.
I arrived at the restaurant and waited at the counter at least 5 minutes and no one acknowledged I was even there. There were only at most 8 customers in the restaurant but no host or wait staff was to be seen. The only visible workers were the cooks in the kitchen. Only when a delivery person arrived to pick up an order and she went to the kitchen to get help with her order did anyone come to the front. Even when they do I still was the only one waiting and was only acknowledged when I asked about my to go order. This was at the 12 minute mark and the waiters response was “they are still working on it!”
Finally 8 minutes later he came out with my order.
This type of service is not the type of service I have received in the past nor was the quality of the food. Hopefully this is just a rare occurrence and not a developing trend!

The biggest issue I’m having is that the app does not let you store an AMEX for payment. AMEX cards have a 4 digit CVV. The app only allows for 3 digit CVVs. Therefore I am not allowed to even use the app to place an order at all.

I got the app hoping to make ordering a little easier. However, the app doesn’t store any of my information like phone number and credit card number.

For some reason, even though staff at the restaurant tell me they have passed on screen shots to the IT department, First Watch won’t fix the errors in its app. A few months ago an error was introduced making it impossible to order delivery. If you select delivery and enter your credit card patient details, the order total gets recalculated by the app to an amount that doesn’t match what is being charged to the credit card. Since the two numbers don’t match, the payment can’t be processed and the order won’t go through. It’s been like that for months. HOPE CAN YOU NOT HAVE NOTICED THE DROP IN MOBILE ORDERS?