Not sure who designed this app but the fact that you all decided to label “Encounter diagnosis” as a sub heading for what a patient has asked to be tested for makes zero sense. As a non healthcare technical patient when I read encounter diagnosis, is it not logical to assume that this is the diagnosis based off the encounter I had at your facility? I was being tested for STD’s and because what I was tested for was listed under encounter diagnosis I thought I had HIV, Chlamydia AND Gonorrhea SMH. Imagine my horror when I read the results as I was traveling on a 4hr flight. I was shaking in my seat and stressed! Only to receive the correct results a full week later. Then you list the same things you are getting seen for from encounter diagnosis under the “Problems” sub heading. Are you all okay? A problem is a problem. The fact that I’m being seen for something does not make it a problem until it is one! Do better! The labels are confusing and misleading.

I’m so tired of this app every time I try to logged into it nothing happens I always have to delete the app and reinstall it

When you download app there is no way to register or information on how to register for your test results!

Very bad design