The Florida Blue app gives you access to your account information and convenient tools on the go.
· Find care quickly based on your location
· See your deductible and benefits at a glance
· Flash your virtual ID card for proof of insurance
· Connect with us for help
· And more!
Download the Florida Blue app and experience the simplicity. Making the most of your health plan has never been easier!
An independent licensee of the Blue Cross Blue Shield Association.
- Bug fixes
Ratings and ReviewsSee All
I have now sent two messages through the app and received in response two blank messages from the company. I have been attempting to make contact because I am unable to access the Better You Strides program. When I follow the link it takes me to an Onlife page. I’m guessing they are the third party whose platform the program runs. The fact that I am directed to their marketing page is the problem. I am unable to navigate from that page to the program, which I shouldn’t have to do anyways.
Our organization has recently switched over to Florida Blue. The previous company had a well functioning website and app, which spoiled me I guess. Hopefully, the functionality of the technological tools will improve soon. Let’s see if I get the same auto response I see all over these reviews...
Less accessibility!! ☹️😠
I think they upgraded the app looks nicer but I was able to do more in the app before they made the changes. For example I used to pay my bill using the app, just a few clicks and my bill were paid. Now it’s impossible; where I usually found the link to make the payment now there is like a brochure explaining how to do it in the app or online but that way never works because the app or online don’t have those options. My husband tried to do it himself using his account as he owns the policy but same problem.
Now every time I want to pay I have to call costumer service, wait long time for my call to be taken and give all my payment info every time because they don’t save it. I don’t have time for that. 😠 And now I don’t see the point of having the app, cuz that was the reason that I got it for in the first place.
Please make it work again !!!
App Is Useless
I've read the issue in other reviews about no message in replies. I've had the same issue for over a year. I can send message and they receive it, but can't view their reply because no message showing. I now have 11 messages I've sent with replies, but no message to read. Even after I open the message, it still states unread.
They finally sent me a secure message today through a different system and I was able to view it. It stated my app must be out of date and should update it. My reply to them is my operating system is IOS 14 and get auto updates from them. Out of curiosity, I deleted the app and reinstalled. That made no difference with the problem.
Another issue with the app and website is the PDF invoices won't open to view. You can go to documents and see invoices, but when you click to view, they don't open. I've brought this to their attention several times too for more than a year.
One other issue on the app and website is it will not display schedule of benefits or benefit booklet or any other details about the plan including what the name of the plan is.
Ive brought this problem to their attention too quite sometime ago.
Bottom line is the app is the worst app I've ever experienced. The information you can view is very general without pertinent details to help you.
- Blue Cross and Blue Shield of Florida
- 103.4 MB
- Health & Fitness
Requires iOS 12.1 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- © 2020 Blue Cross and Blue Shield of Florida, Inc.
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With Family Sharing set up, up to six family members can use this app.