BCBSMA MyBlue Member App 4+

Blue Cross Blue Shield of Massachusetts

    • Free



Our MyBlue App is a simple and secure way for Blue Cross Blue Shield of Massachusetts members to manage their health care.

Our app is the most convenient way to stay informed about your plan when you need it. It connects you securely to your health plan information when you need it. With a simple tap, you can connect to your claims history, recent prescriptions, and financial accounts balances.
To use the app, you must register using your member ID that is located on your member ID card.
Key features of the app include:
• A digital ID card, that can be emailed, printed and saved to your phone
• Access claims activity and details
• Doctor information and visit history
• Medication information and refill dates
• Find doctors, dentists, and hospitals
• Secure, HIPAA compliant access to video doctor visits using Well Connection for medical and mental health care*
• Connect with member service or our nurse care line
• View information for dependents under 18
• Phone numbers and driving directions to hospitals, pharmacies and doctor offices
• Financial account balances, such as a Flexible Spending Accounts (FSA), Health Reimbursement (HRA), or Health Spending Account (HSA)
• Plan and benefit information
• A tool to look up medication coverage
• A secure message center and in-app notifications
• Ability to submit for your fitness and weight loss claim online
• Ability to view a historical summary of your claims for the past 2 years
• Specify your communication channel preferences and details
• Access to your 1099 tax forms
• Elect or update your Primary Care Provider during standard business hours
• Medicare PPO Blue users may now use the app to add, elect, or change their Provider of Choice during standard business hours
• Digital access to Medical, Dental and Vision ID cards
• Ability to pay your health insurance premium bill for direct pay users
• Live chat with customer service from your secure MyBlue account
• New and improved search functionality

*Features available based on your plan/benefits.
*Please note that Well Connection is not for emergencies. If you’re having a medical emergency, call 911.
Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association.

- iOS 14 and above supported

What’s New

Version 6.59

To improve your app experience, we perform regular updates to fix bugs, improve performance, and add new features.

This update includes the following features:
-Improvements to performance, scalability and security

Our goal is to deliver a faster app and we’re continuing to make updates and value your feedback. Have a question about the MyBlue app? Send us a note: myblueapp@bcbsma.com

Ratings and Reviews

1.7 out of 5
922 Ratings

922 Ratings

rickvo910 ,

When it works it’s still only mediocre at best

Have always used the app on and off when I need to look at my coverage. As of late I have been unable to even login to the app to do anything in it. That said, even when the app is working, searching for providers usually results in an error and looping back to the home tab.

Aside from that, and this may be a general BCBSMA thing, but there needs to be some better search features for types of providers and specialists or at least filters when looking for a provider. Oh and if you try to filter it’s hard to have more than one on at a time.

Developer Response ,

Thank you for providing your valuable feedback. Please reach out to us at +18002622583, if you have other suggestions.

BeachBound13 ,


This app is complete garbage. Pretty sure it was created with whatever technology existed in 1995. It’s slow, buggy, and awful. Seriously, pretty sure this was a first grade class’ computer project to build this app. It’s outdated looking and acting in every way possible. It’s difficult to find anything about your insurance plan. The claims information gives no information at all. Locating EOBs is next to impossible. Trying to figure out where the random numbers they calculate towards you deductible is impossible. They give zero insight into claims or your plan, which I am sure is on purpose. Best of all, the “contact us” button within the app sends a message to an “unmonitored inbox”. Was literally told that by a rep after they failed to respond to my inquiry. Why exactly does their Windows ‘95 app include links to “unmonitored inboxes”? I guess I shouldn’t be surprised that a company that is cheap and unethical as this one who denies care for the sake of lining the pockets of their executives wouldn’t spend time investing in an app that was actually useful. They hide benefits information from their customers, misquote benefits when asked, then deny claims that only occurred because they misquoted benefits. The app design is intentionally terrible, just like their coverage and ethics.

Cpelo265 ,

Useless for WellConnect

Well, my husband tested positive for COVID on a Sunday, out of state, so he wanted to call to talk to someone to see if there was something he could do to speed up the recovery process. We opened up WellConnect, which we’d used in the past, only to find that was no longer a working app and we needed MyBlue. The download was quick and easy. I was able to find a list of available doctors quickly, but then my screen went white. I closed and opened the app…twice. White screen. I restarted my iphone and re-opened the app. White screen. Ok, plan B. We got the app on my husband’s iphone and success! We found the list of providers again. We clicked on one to start a visit. It asked us to choose which family member the visit was for and a phone number. We tried to enter this information no fewer than a dozen times, to no avail. As soon as we would hit next, both fields would appear empty and it wouldn’t let us continue. Frustrating.

App Privacy

The developer, Blue Cross Blue Shield of Massachusetts, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Sensitive Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • User Content
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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