Patient Gateway 12+

Mass General Brigham, Inc

Designed for iPad

    • 2.7 • 465 Ratings
    • Free



Use Mass General Brigham Patient Gateway to view health information and communicate with your doctor.

With Mass General Brigham Patient Gateway, you can
- Review test results
- Manage your appointments
- Message your doctor
- Renew your prescriptions
- Pay your bill
- Connect your account to Apple Health to pull health-related data from your personal devices right into Patient Gateway

What’s New

Version 10.6.4

Miscellaneous bug fixes and improvements

Ratings and Reviews

2.7 out of 5
465 Ratings

465 Ratings

Dadsku ,

How to fix crash

Haven't been able to use it in 2 months. Crashes immediately every time on iPhone 11pro. Looked for updates but found none until today. Downloaded update and same immediate crash. Finally got it to work by first deleting the old app then download Patient Gateway again and it works now. You just have to put in your credentials again and select your preferences again. So it's not an "update" but rather a "replace." There are still things you cannot do in app but need to go to full site via a browser.

Strider25asffh ,

Not usable on older phones

This app was amazing and gave me quick access to my medical information whenever it was needed. Not having to know my password thanks to fingerprint was very very helpful for someone who has memory problems.

Sadly it seems like my phone is no longer supported with the newest update, rendering this app useless to me now. I relied too much on this app to help me live day to day and keep in contact with my health care providers and reach my health information and updated medications. Now I feel lost and even more confused. I feel stupid for being stuck in a loop for so long of trying to log in, being redirected to a new version, having my phone tell me it is updated to the best of its abilities and to retry opening the app then trying to log in again and being redirected to the store to update then being told it's updated and to open the app then log in using my fingerprint only to be redirected.

Thank you for this app and thank you for taking the time to read this. It used to make my life much easier to manage

AnILGsAofndloqhf ,

Please make this more simple

I don’t usually write reviews, but these problems address the needs of patients so I think it’s important to write about. Notifications for my “To Do” won’t go away and aren’t relevant any longer (I have a notification from 2002 that has most definitely been addressed by my doctor - why can’t I dismiss this?). I’ve been trying to do something as simple as edit the pharmacies I have listed so I don’t accidentally keep sending my prescriptions to the wrong location (a pain that also causes a delay in receiving my medication and wastes everyone’s time), but it’s no where to be found. If half of the buttons on the main page bring you to the web or aren’t responsive to mobile view anyways - why bother having it in the app? The old app may have had a dated design look, but it wasn’t overwhelming with unnecessary/not working buttons like the current one.

App Privacy

The developer, Mass General Brigham, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Financial Info
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Sensitive Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


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