Harvard Pilgrim 4+

Doesn’t let me log in. Error message.

Used to work okay with only general info. Now it won’t let me log in at all. Says I don’t have an internet connection (I do). I tried uninstalling and reinstalling but it still doesn’t work. Frustrating to have to access only on my computer

Developer Response ,

Thank you for your notification and we apologize for any inconvenience. Connectivity has been restored. If you need immediate support you can log into our website from your mobile browser or visit our Contact Us page to find the best ways to connect: https://www.harvardpilgrim.org/public/contact-us.

Good concept poorly executed

I’d love to like the app more but not sure who your DevOps are but man they need a cash course in building a functional mobile application. Try to add my primary care - nope she doesn’t exist there, but wait I found her under your provider search. The office I go to is listed for care. Search for the same provider on the web? Nope doesn’t even exist there. Running 2 databases that don’t sync correctly? Yikes. Click my providers name, Error 500. Couldn’t make the connection required to retrieve this data. Come on guys this isn’t rocket science. Fix your application for once.

No longer working

This app was pretty great until it randomly stopped working. Upon trying to log in, I am met with an error message telling me “your device appears to be offline”, despite it most assuredly being connected to WiFi. I receive the same error message when attempting to use cellular data as well. I am positive it is not an issue of connectivity as every other app on my phone works fine and I have had this same issue in different locations - thus using different WiFi networks.

Developer Response ,

We’re so happy to hear you were enjoying the app. You were correct this was not a connectivity issue on your end. We had a glitch occur that has since been resolved. We encourage you to give the app another try and leave a new review if you feel inclined.