FloSports: Watch Live Sports 12+

***UPDATE***I have lowered the review to 1 star as it has now been a week since I first contacted customer support and I have STILL not heard back from them. In the mean time I have contacted them a second time but to no avail. The event I purchased this for has come and gone.

***Original review***Add me to the list of users with problems that FloSports’ technical support completely ignores. After paying $50 for a month’s access to FloMarching to watch DCI finals I downloaded the Apple TV app. It (kinda) worked for a bit while watching open class prelims. After the rain delay the app simply refused to work. I restarted the Apple TV and then the app acted as if I didn’t have a subscription and when trying to log in it appeared that I was about to be charged a second $50. In short, the app is not working. I emailed support for help. That was several days ago. Other than a support ticket confirmation I have heard zero from support. (I have received multiple junk advertisement emails from FloSports in this time, however.) This is finals week and it all ends tomorrow so the lack of support is frustrating and completely uncalled for with a service that cost as much as this one does. I’ve reverted to AirPlaying from my phone which works but is not as convenient. This is my first time paying for this service and I have been disappointed with the quality. Buyer beware.

My review is on the support. I wanted to gain access to certain games which I was led to believe would be available live. Unfortunately, I found out shortly afterwards via their support that promptly corrected my understanding. I responded the same day asking for cancelation and refund as I wouldn’t use my annual subscription if it wasn’t live and in less then 24hrs they had cancelled my account and process my CC refund. The support was always responsive and appropriate. I can’t speak about the service or app in this review. Could improve on what video service for certain sports are actually provided is my only comment. I.e. - Live at time of play, Full-Replay, Summary, etc. This might help in any challenges of miss understanding.
Michael

I have had a membership to FloSports since my membership was to FloWrestling. Once they extended their coverage to content out side of just wrestling, it was so much better!

I would give FlowSports content a five star rating, but the app, and especially the TVOS app are not that great. The content however is awesome and easy to access...as long as you use their website then beam it to your TV as it is hard to find content on the apps.

Last week when my annual subscription renewed, money came out of my bank account a day after I got the receipt of renewal. However, when I went to watch a lot of the content, it prompt me to become a Pro membership...
Sunday morning, after trying to log in on my Mac, AppleTV, phone, and PC I decided it was on their end. So, Sunday morning I emailed them stating the issue, everything I have tried and know to be true, and attached the receipt of purchase. Within 20 mins I had email responses from two people, to which I promptly responded, and within 30 mins of my original message I was back to watching FloPro content!