FloSports: Watch Live Sports 12+

Great quality video. App needs improvement

I am rating this a 3 star because I believe that there are some things to be improved on the app. The video quality that Flograpping and Flowrestling provide is awesome. There are 2 things that I believe that need to be highly improved in.

1. Being able to filter categories to find specific content. This is already done on the website. I have no issue finding tournament finals, semifinals, etc. I have a harder time finding this on the app. If there is a way that you could apply filters like: weight class, belt rankings, gender, and the other filters that on the website it would make the app much easier to navigate.

2. The search option. Having a search option is very convenient

Developer Response ,

Freddy,

Thanks for the details on your star rating. We agree there's room for improvement and want you to know that our development team sees every review and is listening.

1. Filters are coming ! But, we have to get the new search feature into your hands first!
2. Great news! We're slowly rolling Search out this week.

Thanks for your patience and we look forward to hearing more suggestions on how to keep improving the app. Just email us at ios@flosports.tv with any other ideas!

Disappointing experience

***UPDATE***I have lowered the review to 1 star as it has now been a week since I first contacted customer support and I have STILL not heard back from them. In the mean time I have contacted them a second time but to no avail. The event I purchased this for has come and gone.

***Original review***Add me to the list of users with problems that FloSports’ technical support completely ignores. After paying $50 for a month’s access to FloMarching to watch DCI finals I downloaded the Apple TV app. It (kinda) worked for a bit while watching open class prelims. After the rain delay the app simply refused to work. I restarted the Apple TV and then the app acted as if I didn’t have a subscription and when trying to log in it appeared that I was about to be charged a second $50. In short, the app is not working. I emailed support for help. That was several days ago. Other than a support ticket confirmation I have heard zero from support. (I have received multiple junk advertisement emails from FloSports in this time, however.) This is finals week and it all ends tomorrow so the lack of support is frustrating and completely uncalled for with a service that cost as much as this one does. I’ve reverted to AirPlaying from my phone which works but is not as convenient. This is my first time paying for this service and I have been disappointed with the quality. Buyer beware.

Good support

My review is on the support. I wanted to gain access to certain games which I was led to believe would be available live. Unfortunately, I found out shortly afterwards via their support that promptly corrected my understanding. I responded the same day asking for cancelation and refund as I wouldn’t use my annual subscription if it wasn’t live and in less then 24hrs they had cancelled my account and process my CC refund. The support was always responsive and appropriate. I can’t speak about the service or app in this review. Could improve on what video service for certain sports are actually provided is my only comment. I.e. - Live at time of play, Full-Replay, Summary, etc. This might help in any challenges of miss understanding.
Michael