Flying Star Cafe Ordering 4+

Thomas

Andrew and his team went above and beyond even though I made a mistake ordering! The food and the service is always excellent!
In fact we are going RVing and will take a family meal with us so don’t have Flying Star withdrawals!

App won’t let me PAY?!

This app worked great all the way through the pandemic… I’ve made a half dozen orders on it, it takes my payment, food is ready, all good. Now, all of a sudden about a month ago it wouldn’t take my payment. My bank card is not expired. After messing with it for over half an hour, deleting the app from my device and re-download it and re-logging in… I contacted the Zendesk customer support. I got an email two days later that said “we have deleted your card payment. please enter it again”. So I did that. And it still won’t process my order! It lets me get all the way to where I pay, and then it says there’s an error. It doesn’t tell me what the error IS, but clearly has something to do with payment. So I went and reentered my card AGAIN, thwn the app says re-enter your card to authenticate payment”
I triple check, all the information is correct, but it still won’t take my payment. so I had to call the restaurant and make the order verbally.

What’s the point of having an app if it doesn’t work and it still doesn’t work after you’ve asked several times for customer support? what’s the point of trying to save labor on their side and use the app to order ahead if it doesn’t work I waste 25 minutes doing that and I still have to call in with my order?!?

Developer Response ,

Hey! We are so sorry you are experiencing these issues! They are definitely not normal. Our support team is around 7 days a week to take care of you, will you please send an email to flyingstarcafe@thanx.com ATTN: APP REVIEW? We would love to help you troubleshoot this!

Terrible Design

Only at checkout do you realize that an item is unavailable. Same with delivery options and available times. If you use reorder option you cannot fix change the store option. I love the restaurant - this app is bad. Each time I use app I have to wait for an email “invitation” before I can continue. By the time I jump through the hurdles I am frustrated and it has water a minimum of 20 minutes.