FlyQ+ EFB 4+

ADS-B IN saved my skin more than once

I am a CFI and mostly fly an old Cessna 172B with no GPS. Along with their Merlin, I have access to ADS-B-IN and GPS information with FlyQ that has saved my skin a few times. It lets me see other traffic in very busy practice areas near Seattle and San Jose as well as weather. The weather graphics show up great using the IFR charts since its background is white, but traffic is useful with any background. It’s great for navigating around airspace and terrain and choosing the best altitude for a cross country flight. It is a little clumsy with its airway navigation, and I have found an occasional error in its database, especially in Canada and Alaska; however, point to point, it is spot on with dead reckoning math. I have never used it in Mexico or the Caribbean, so I can’t comment on that. The logbook feature is okay, and its functionality, as well as flight planning functionality, is greatly improved using the on-line websites. I love the fuel prices layer, and the SA airport diagrams are also nice. Overall, this product is much more affordable than ForeFlight, and nearly just as functional. I’d give it five stars if the UI in working with V-, J-, T-, and W- airways was more reliable and intuitive.

Bad business practices and support

While the app is decent I found I no longer needed it. In the my account section there is no way to indicate I no longer want to renew the subscription. I thought removing anything in the payment method would stop my subscription. It did not. I emailed the company when they notified me that my subscription was renewed for another year and told them I DID NOT want to renew and would like a refund. I have received no reply or refund. The following day I received an marketing email from the CEO that asked me to submit a review and if I was submitting a bad review to reply back to the CEO first to let him know so he ca attempt to fix the issue first. I did email the CEO in reply and received an UNDELIVERABLE EMAIL NOT FOUND reply. I emailed customer service again and forwarded my email to the CEO in hopes they will reply and refund my money. Again, no reply - other than an automated response saying thanks for my email - and no refund. I want my money back and the last thing I wanted to do was to submit a bad review. But since they do not reply to my emails I don’t know what else to do to get their attention. I guess the next step is to dispute the charge on my card. If they want to fix anything with their app it should be the MY ACCOUNT section of their website with an auto renew switch. Otherwise I classify Seattle Avionics as a deceptive subscription that won’t let you turn it off.

Developer Response ,

Hi Gadgets313,
We want to apologize for the experience you have had with FlyQ. Could you please contact thomasm@seattleavionics.com and we will get this taken care of for you.

FlyQ EFB

Lets get this out of the way… as a customer with a ‘Lifetime’ subscription that is no longer honored,
I am disappointed but I understand development costs money and I like the app enough to rate it 4 and 1/2 stars.
The app works well and is feature rich on an iPhone. I like that you can access most of the important menu picks without having to drill down several sub menus. Also, the enlarged text feature for airport info is great. I was flying from San diego to Washington State when my iPad went belly up on the first leg. I was able to seamlessly and comfortably switch to my phone and complete the trip safely. I know other EFBs are capable, but being
able to get info easily and quickly is important. Its not perfect, on the rare occasion it hangs up, or crashes. I do not think the software engine (?) is quite as developed (polished?) as Garmin Pilot or Foreflight but is still one of the better EFBs.