FOCUSfwd® for BlueChoice‪®‬ 12+

Edit: discovered that you have to download and login to your Blue Shield account through the BCBS Health Toolkit App and then click on a bunch of different options to be redirected to link your insurance account to the FocusFWD app. It’s convoluted. If it can’t be simplified (for whatever reason), it would be nice at the very least for the instructions to be clearly provided on this app.

Original review: No login button. App opens and there’s nothing but a white screen with the BlueChoice and FocusFwd logos, and a “Need Help?” link that just tells me to call the customer service number on the back of my insurance card. No other buttons/anything that’s clickable on the app to login. Completely unusable.

I downloaded the app several months ago, and although it was a pain because I had to log out to login with a lengthy process that took me through multiple screens. I was excited to follow the prompts to re-download the app for anyone who downloaded before June 2024 for “improved usability”. Now when I login and go through the same arduous steps I did before to finally get to the forward page to see my progress, I find my self in a loop where I have to log in again and again and again, never making it to the focus fwd page.

After two tries six months ago, I gave up. Now they told me it was improved so to try again. I did so, and upon loading the new app, there is only a title screen with a section that says “need help?” And directs me to call a phone number. In the video instructions online the title screen is supposed to have a “link account” button, and it does not exist when I open the “new” app. Back on the shelf it goes.