Freedom Forever 4+

Expensive. If PGE costs were not reprehensibly excessive with an abusive monopoly in a city already run into the ground with poverty and taxes, no solar company would have any sales. So we but the panels and get the greatest benefits during times of smallest need. Something fails. We call. We get a promise of help in 10-14 business days. Sometimes help comes as promised. Sometimes some of the problems get fixed. We have been producing 30 kWh instead if 54 for a month and a half right on through the hottest summer weeks without resolution. I feel treated as if I like to complain and yet I don’t. I like to appreciate people and give great reviews, and when I cannot, I like to be fair and give companies a chance to know specifically what may help.

App tends to lag behind actual process substantially, documents never load and display, energy production tab seems very basic compared to other solar energy company apps. Two of the four boxes (current power and energy last day) have never worked and always display 0. Would be nice to see each panel production in real time. The technology is there but implementation lags behind. Definitely goes in line with the entire process of getting solar panels installed. Only quick easy process is the salesman signing you up.

I’m logged into this app. I can see my name and email address. So I know I’m in. Yet, all status is set to pending on all the stages. So I contacted Customer Service via the chat. The chat took a LONG time to interact with the CS agent. I don’t know if that is the apps fault or Freedom Forever’s systems. I received the information of where I am at on the process from the agent and that several ‘tickets’ have to be submitted to see where all the updates are on dates that have passed on the schedule. The agent also recommended that the phone app may have errors and I should try from the computer. Which is hilarious since I tried the site previously and contacted CS and was directed to this app. Terrible.