Sunrun

Name: Sunrun
Rating: 4.4 (1899 reviews)
Author: Sunrun Inc.

Power Your Future

Free

1.9K Ratings
Ages

4+
Years
Category

Utilities
Developer

Sunrun Inc.
Language

EN
English
Size

83.8
MB

Newly designed and easy-to-use, our app is the single access point for Sunrun customers to monitor their systems, track energy production, and get the support they need. Featuring: • Streamlined access to manage and organize all of your system data. Our user-friendly interface provides a centralized hub where you can conveniently access and oversee your system data. • Thorough support page to help you find the answers you need. Whether it’s getting started with your new system or questions around the fundamentals of solar, we’ve got you covered. • Contextualized insights to better understand the positive environmental impact you’re making. Our app utilizes your system data to offer valuable insights, deepening your understanding of how your choices contribute to a greener planet.

Ratings & Reviews

4.4

out of 5

1.9K Ratings

Adds value with a few quality issues
02/14/2024

DragonMountain
Every apps has quirks. The sound issue I’d appreciate seeing fixed. I’ve noticed when I’m listening to the radio (Bloomberg radio via Apple music) and I open the Sunrun app it stops playing the feed. When you have apps with audio capabilities it’s not uncommon for opening one stops playing the other. This app has no audio to play (unless I’m missing something) so it would be great to see this quirk fixed. I’m using iPhone 14 Pro Max. I like the clean and simple interface. While stated it took me some time to learn how its estimated, not exact but it’s great to see the different weather and learn (even if estimated) how the seasons and weather impact the numbers. Thank you.

Developer Response
Thank you so much for taking the time to share your feedback on the features of your Sunrun App. Our team would be more than happy to look into the sound issue further to see if this is something that can be fixed for you. To get started, please send your contact information to socialmedia@sunrun.com. Once we confirm your account, we will be able to put you in touch with our designated team who is actively working on issues with the app. Thank you!
Adds value with a few quality issues
02/14/2024

DragonMountain

Every apps has quirks. The sound issue I’d appreciate seeing fixed. I’ve noticed when I’m listening to the radio (Bloomberg radio via Apple music) and I open the Sunrun app it stops playing the feed. When you have apps with audio capabilities it’s not uncommon for opening one stops playing the other. This app has no audio to play (unless I’m missing something) so it would be great to see this quirk fixed. I’m using iPhone 14 Pro Max. I like the clean and simple interface. While stated it took me some time to learn how its estimated, not exact but it’s great to see the different weather and learn (even if estimated) how the seasons and weather impact the numbers. Thank you.
Developer Response 02/16/2024
Thank you so much for taking the time to share your feedback on the features of your Sunrun App. Our team would be more than happy to look into the sound issue further to see if this is something that can be fixed for you. To get started, please send your contact information to socialmedia@sunrun.com. Once we confirm your account, we will be able to put you in touch with our designated team who is actively working on issues with the app. Thank you!
Sun Run Review
May 8

James Schwenger
⭐⭐⭐⭐⭐I can’t say enough good things about Jeremy Cleek from Sunrun! From start to finish, Jeremy went above and beyond to make my solar installation experience seamless and stress-free. He took the time to understand my situation as a homeowner and tailored a solar plan that has significantly reduced my PG&E electric bill—saving me hundreds of dollars annually! His expertise and dedication to finding the best solution for my home were truly impressive.What sets Jeremy apart is his exceptional customer service. He went the extra mile, answering all my questions with patience and clarity, ensuring I felt confident every step of the way. Most notably, he personally hand-painted the conduit to match my house’s exterior paint color, giving the installation a polished, professional look that blends perfectly with my home. This level of care and attention to detail is rare and made a huge difference.Jeremy’s professionalism, helpfulness, and genuine care for his customers make him a standout. If you’re considering solar with Sunrun, ask for Jeremy Cleek—you won’t be disappointed! Highly recommend!

Developer Response
We're delighted to hear that your representative, James, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!
Sun Run Review
May 8

James Schwenger

⭐⭐⭐⭐⭐I can’t say enough good things about Jeremy Cleek from Sunrun! From start to finish, Jeremy went above and beyond to make my solar installation experience seamless and stress-free. He took the time to understand my situation as a homeowner and tailored a solar plan that has significantly reduced my PG&E electric bill—saving me hundreds of dollars annually! His expertise and dedication to finding the best solution for my home were truly impressive.What sets Jeremy apart is his exceptional customer service. He went the extra mile, answering all my questions with patience and clarity, ensuring I felt confident every step of the way. Most notably, he personally hand-painted the conduit to match my house’s exterior paint color, giving the installation a polished, professional look that blends perfectly with my home. This level of care and attention to detail is rare and made a huge difference.Jeremy’s professionalism, helpfulness, and genuine care for his customers make him a standout. If you’re considering solar with Sunrun, ask for Jeremy Cleek—you won’t be disappointed! Highly recommend!
Developer Response May 11
We're delighted to hear that your representative, James, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!
Why??
04/29/2024

Babygirl0569
Why couldn’t Sunrun just update their old app instead of creating a whole new one? Creates more confusion and distress for customers yet Sunrun will say “we’re son glad you’re happy” even though it’s clear that customers ARE NOT HAPPY. Just reading the other reviews & seeing the low stars show that they don’t care what you have to say they will continue to believe they are doing a great job when they are not. So again why did Sunrun make us customer go through the pain of downloading a whollynew app and ignore the content of the comments? The blatant disregard of customer’s complaints being spun into self gratification is sickening. It’s one big scam from the moment they knock on your door for high pressure sales tactics, the agonizing process of the addition of solar service to this new app. Hello? Can you hear us now? Personal think there’s a huge disconnection.Why should we have to email them in addition to our clear communication in our comments? Waste of our time & energy just escalating every step. Why don’t they just listen the first time & go back to the old app & fix that?!?!?!

Developer Response
We appreciate you taking the time to share your feedback, and we are so sorry that you feel like your complaints are not being addressed. Our team would like to speak with you further about your concerns to see how we can turn your experience around. In order for us to verify your account, please send an email to socialmedia@sunrun.com with your service address along with an overview of the specific issues you are having. We look forward to assisting you!
Why??
04/29/2024

Babygirl0569

Why couldn’t Sunrun just update their old app instead of creating a whole new one? Creates more confusion and distress for customers yet Sunrun will say “we’re son glad you’re happy” even though it’s clear that customers ARE NOT HAPPY. Just reading the other reviews & seeing the low stars show that they don’t care what you have to say they will continue to believe they are doing a great job when they are not. So again why did Sunrun make us customer go through the pain of downloading a whollynew app and ignore the content of the comments? The blatant disregard of customer’s complaints being spun into self gratification is sickening. It’s one big scam from the moment they knock on your door for high pressure sales tactics, the agonizing process of the addition of solar service to this new app. Hello? Can you hear us now? Personal think there’s a huge disconnection.Why should we have to email them in addition to our clear communication in our comments? Waste of our time & energy just escalating every step. Why don’t they just listen the first time & go back to the old app & fix that?!?!?!
Developer Response 04/30/2024
We appreciate you taking the time to share your feedback, and we are so sorry that you feel like your complaints are not being addressed. Our team would like to speak with you further about your concerns to see how we can turn your experience around. In order for us to verify your account, please send an email to socialmedia@sunrun.com with your service address along with an overview of the specific issues you are having. We look forward to assisting you!
What’s it saying?
09/08/2024

Joe M. N
The system seems to be producing well. My frustration is with the utilitybill. I have been on average billing for some time and have just about paid off my last winter extra usage. I am anticipating seeing smaller bills now but not sure that will happen. The utility bill takes an engineer to read and understand it. I almost think that’s the way they want it. I honestly have to just trust that I did the right thing because I can’t see it in my billing. If there is a tutorial on reading the bills produced by my power company in Colorado I for one would read it.

Developer Response
Thank you for reaching out to us, Joe. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please feel free to send us a private message with your service address or send an email to resolutions@sunrun.com. Once we confirm your account we will assign a dedicated Expert who will be taking a closer look into this. Thanks!
What’s it saying?
09/08/2024

Joe M. N

The system seems to be producing well. My frustration is with the utilitybill. I have been on average billing for some time and have just about paid off my last winter extra usage. I am anticipating seeing smaller bills now but not sure that will happen. The utility bill takes an engineer to read and understand it. I almost think that’s the way they want it. I honestly have to just trust that I did the right thing because I can’t see it in my billing. If there is a tutorial on reading the bills produced by my power company in Colorado I for one would read it.
Developer Response 09/10/2024
Thank you for reaching out to us, Joe. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please feel free to send us a private message with your service address or send an email to resolutions@sunrun.com. Once we confirm your account we will assign a dedicated Expert who will be taking a closer look into this. Thanks!

- new Impact card in Solar energy produced chart - updated Account section - added global bottom nav - Spanish translation additions

Version 2.18.0

Dec 2

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Financial Info

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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