MyFrontier 4+

Frontier Self-service Tool

Frontier Communications

Designed for iPad

    • Free

Screenshots

Description

The MyFrontier App lets you manage your Frontier Communications account so you can view/pay bills, see past billing statements and payments, and make other changes to your account and communication settings. The app also provides quick access to support topics in our help center in addition to contact information (including call back assist), at your fingertips.
Additional self-service functionality is available that allows you to check the status of your service order or trouble ticket. The app is optimized for both smartphones and tablets. Set-up your Frontier ID today to start using the MyFrontier app!
With our simple, user-friendly MyFrontier app, it’s easy to manage your Frontier Communications account on the go. The app is a must-have for customers of:
- Frontier High-Speed Internet (Fiber, Broadband, DSL, or Satellite)
- Frontier TV Services
Do more with your account from your smartphone or tablet with these easy-to-use tools and features!
Account Settings
- Easily reset your password
- Control your notifications preferences
- Add contact information
- Manage your account passcode
Billing and Payments
- Make a one-time payment
- Sign-up for paperless billing
- View billing and payment history
- Enroll in Auto Pay
- Access your current bill
- View your payment history
Troubleshooting
- Reboot your Gateway or TV Set-top box
- View and update Trouble ticket or Order Status
We are continuing to enhance the MyFrontier app to make it your complete Frontier Communications self-service tool.

What’s New

Version 3.6.1

An enhancement was made to allow a customer to manage their Paperless billing preference.

Ratings and Reviews

4.4 out of 5
35.2K Ratings

35.2K Ratings

Pandaheads2 ,

Had to cancel

Like other Frontier customers, Frontier was unable to provide me with sufficient Internet service for my household needs. When we first got it, it was sufficient, but then it became slower. When it became slower, our Frontier bill dropped approximately $30 or $40 from what I had previously been paying. After a few months, I contacted Frontier, but it could not offer me more bandwidth “in my area”, and said that if I required greater/faster Internet, I should go with another provider, which I have done. I presume that they oversold in my area, causing the maximum Internet available to me to drop to the insufficient bandwidth I ended up with. Although it is a hassle to change providers, I appreciated their frankness with respect to their limitations. Problems can always arise with a growing technology company—remember Aol’s problems 20-25 years ago when it grew so quickly it had trouble keeping up with consumer demands? Frontier seems to be doing what it can to address its issues, so I am not angry about the situation, as some customers are, plus its customer service is superb, hence the 5-Star rating.

Sour_bees ,

Bad internet providers, garbage app

App is terrible. Can’t use it for troubleshooting issues bc it NEVER works and can’t even detect the router even while standing right in front of it. The only thing this app is useful for is paying the bill, and even then it’s still a hardly-functioning dumpster fire. The app provides no decent breakdowns on your current bill or explanations as to why they’re even charging u certain prices, so you’re better off logging onto the closest computer or something equally as inconvenient. The app doesn’t even provide you with a company contact number or a help page, and that’s literally the BARE MINIMUM of what a company website/app requires. You have to leave the app and google whatever random Frontier number they provide just for assistance, which means you end up asking someone across the country/wrong department for help on a local problem. This app has been functioning terribly for at LEAST two years now, so it’s absolutely clear that Frontier doesn’t give af about any of its services to even try improving it, not even when it’s literally one of the easiest services they have to provide. Not surprising, bc it seems they can’t get internet and cable right in general anyways. If their company didn’t have such a monopoly on the area I live in, I would never deal with them again overall.

saucy no 1 ,

Pitiful app for a pitiful service

Check out some of their 5 star reviews too. The 5 stars even say they aren’t really updating. I haven’t seen this strategy, but I’m keeping the single star until it is corrected.

I moved to an area where this service is my only option (until Starlink is an option for more people around the world). It is spotty at night when there isn’t any help to correct issues. It works great during the day when they don’t want the phone calls. Then you try to use this app to correct the issue and all it is good for to pay your bill. They keep the benefit since you have to keep paying them for a shoty internet service since it’s the only option in my area. They don’t care since it’s a monopoly in this area. Good luck if this is your only option too. They don’t care… My sister had them for many years, like 15 or 20. Despite the many calls and messages, she kept having issues. She also continued to have issues and they never upgraded in all those years nor did they even try to make it more reliable. She was afraid to be loud. You will see other reviews from me every where I can find until they start caring about their customer reviews. Notice the amount of reviews they get back with? Very few. If you have another option, try them first. I don’t. I’m stuck until Starlink comes to my area.

App Privacy

The developer, Frontier Communications, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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