- Complete navigation and visual redesign
- New onboarding process
- Improved self-service features
- Network status indicator with speed test results
- Service call status with appointment management
- Home screen notifications for important account and service information
- Bill management information at a glance
The MyFrontier App lets you manage your Frontier Communications account so you can view/pay bills, see past billing statements and payments, and make other changes to your account and communication settings. The app also provides quick access to support topics in our help center in addition to contact information (including call back assist), at your fingertips.
Additional self-service functionality is available that allows you to check the status of your service order or trouble ticket. The app is optimized for both smartphones and tablets. Set-up your Frontier ID today to start using the MyFrontier app!
With our simple, user-friendly MyFrontier app, it’s easy to manage your Frontier Communications account on the go. The app is a must-have for customers of:
- Frontier High-Speed Internet (Fiber, Broadband, DSL, or Satellite)
- Frontier TV Services
Do more with your account from your smartphone or tablet with these easy-to-use tools and features!
- Easily reset your password
- Control your notifications preferences
- Add contact information
- Manage your account passcode
Billing and Payments
- Make a one-time payment
- Sign-up for paperless billing
- View billing and payment history
- Enroll in Auto Pay
- Access your current bill
- View your payment history
- Reboot your Gateway or TV Set-top box
- View and update Trouble ticket or Order Status
We are continuing to enhance the MyFrontier app to make it your complete Frontier Communications self-service tool.
-Ability to edit a scheduled payment
-Bill pay experience improvements
Ratings and Reviews
Had to cancel
Like other Frontier customers, Frontier was unable to provide me with sufficient Internet service for my household needs. When we first got it, it was sufficient, but then it became slower. When it became slower, our Frontier bill dropped approximately $30 or $40 from what I had previously been paying. After a few months, I contacted Frontier, but it could not offer me more bandwidth “in my area”, and said that if I required greater/faster Internet, I should go with another provider, which I have done. I presume that they oversold in my area, causing the maximum Internet available to me to drop to the insufficient bandwidth I ended up with. Although it is a hassle to change providers, I appreciated their frankness with respect to their limitations. Problems can always arise with a growing technology company—remember Aol’s problems 20-25 years ago when it grew so quickly it had trouble keeping up with consumer demands? Frontier seems to be doing what it can to address its issues, so I am not angry about the situation, as some customers are, plus its customer service is superb, hence the 5-Star rating.
Bad internet providers, garbage app
App is terrible. Can’t use it for troubleshooting issues bc it NEVER works and can’t even detect the router even while standing right in front of it. The only thing this app is useful for is paying the bill, and even then it’s still a hardly-functioning dumpster fire. The app provides no decent breakdowns on your current bill or explanations as to why they’re even charging u certain prices, so you’re better off logging onto the closest computer or something equally as inconvenient. The app doesn’t even provide you with a company contact number or a help page, and that’s literally the BARE MINIMUM of what a company website/app requires. You have to leave the app and google whatever random Frontier number they provide just for assistance, which means you end up asking someone across the country/wrong department for help on a local problem. This app has been functioning terribly for at LEAST two years now, so it’s absolutely clear that Frontier doesn’t give af about any of its services to even try improving it, not even when it’s literally one of the easiest services they have to provide. Not surprising, bc it seems they can’t get internet and cable right in general anyways. If their company didn’t have such a monopoly on the area I live in, I would never deal with them again overall.
So much could and should be better
I don’t want to repeat every single thing other reviewers have already said, because I agree. So I’ll keep this brief. I’ve been with them for over 6 years now and it’s not getting better unfortunately. When you first purchase from this company they are good with services and being helpful. As time goes on prices go up, services slow way down and their attitudes turn sour. This app always gives issues, from log in to loading to even working at all. The network is sooooo bad and is “outage in area” often or some days just doesn’t work at all so we go without. They usually send someone out to help within a day or two but the tech window is always long hours so you usually end up waiting for them to come out all day. My concern with this is they shouldn’t have to visit so much the service should be better. I should leave this company but my husband still wants it for now.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Frontier Communications Corporation
- 25 MB
- Requires iOS 12.0 or later.
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- © 2019 Frontier Communications
With Family Sharing set up, up to six family members can use this app.