FreshDirect: Grocery Delivery 17+

Shop food & alcohol delivery

FreshDirect

Designed for iPad

    • 4.8 • 23.6K Ratings
    • Free

Screenshots

Description

Get food that delivers you: Grocery shop from anywhere for delivery to your home or business. FreshDirect offers the best in-season foods, local finds, easy meals, and all your favorite brands. Available to both residential and business customers in the greater New York City metropolitan area, with seasonal service to eastern Long Island and the Jersey Shore.

Perks of using the FreshDirect app:
• Easily place or modify your grocery order from your mobile device.
• Find just what you’re looking for (or discover something new) with browsable categories, curated lists, and an improved search.
• Pick a timeslot and schedule your delivery window. 2-hour express and same-day delivery options available in select areas.
• Shop your previous purchases, create lists, and easily reorder your faves.
• Have a question? Quickly get in touch with our customer service team.

About FreshDirect
Founded and based in New York City since 2002, FreshDirect is a leading online grocer that’s committed to delivering the highest quality, freshest food. By working directly with growers, producers, and local food innovators, we create food experiences and drive simple, healthy solutions to make every day better for our customers. Checking grocery shopping off your list should be easy, and we’ve thought of everything to get it done around your busy schedule. For more information, visit www.freshdirect.com. 

What’s New

Version 11.6

Finding what you’re looking for is even simpler! Browse all our departments from a single, easy-to-navigate starting place.

Ratings and Reviews

4.8 out of 5
23.6K Ratings

23.6K Ratings

Luvsam29 ,

The only online grocery shopping I use

Years ago in Manhattan, some young people dressed in "Fresh Direct" aprons
stopped me on the street to take a poll and asked if I would ever order groceries online to be delivered. I said to them , "I don't think I would ever need to do that!" Fast forward years down the line. I have been using Fresh Direct for a while whenever I'm too busy to shop in person and especially during Covid. I recently had an injury which has kept me homebound. Fresh Direct is the only way to go. It is the only online shopping I use and I know there are a lot of them out there. It's easy to navigate and you can get a delivery within 24 hours of ordering sometimes even sooner than that. I highly recommend !

Developer Response ,

It is delightful to hear such positive words and it’s always a pleasure to serve our customers. -CS

peeheehee ,

Delayed twice and poor customer support

My order has been delayed twice and that’s totally ok in light of the current circumstances, but give people a head’s up please. Both times they were delayed, it was very late and last minute. Now, I’m trying to determine whether or not to wait for my order (which could get here very late and it’s already almost 10pm) or reschedule or cancel, but since I can’t talk to a customer rep, I used the automated customer service option. It asks for my order number. I retrieve it via the app, and when I get back to the automated customer service line, I find that it’s hung up on me. I try to cancel via SMS; it gave me no confirmation so I’m not sure whether it’s coming or not. I call the service line again, type in the order number, but it won’t accept it. It just tells me over and over again to type it in, even though I already have - multiple times. Also, product availability is inaccurate. If I select a product, add it to cart, and pay for it, I expect to get it. If I’m in a grocery store, put something in my cart and get in line at the cashier, I wouldn’t expect one of the grocery store employees to take an item out of my cart and give it to another customer. Really frustrating CX overall.

girlfriday414 ,

New app design is terrible

I don’t know how this new app design got approved. It is terrible! The main menu at the bottom takes so much effort to expand and sometimes doesn’t expand at all which means you can’t navigate within the app unless you use the search bar. Every single section has grouping upon grouping upon grouping. Why is it that when I click on beverages —> juice & fruit drinks: view all, I am not shown all the juice & fruit drinks on one page but I am redirected to another page with TWELVE individual groups that I have to click individually. This happens on every single page of the app. Everything is so horribly nested that it’s a chore looking at each category. Unless you know exactly what you’re looking for and use the search bar, don’t bother browsing. Not to mention the lag time to load all the products as you scroll down the page, the older version of the app did not have this issue. I have been a FreshDirect customer since 2002 and am a deliverypass user but I don’t think I’ll be renewing my membership. I’d just rather go to a grocery store now as my blood pressure goes up as soon as I open this app.

Developer Response ,

We are so sorry for the frustration you are experiencing with the category nesting on the app. This is not the kind of customer experience we wish to offer. Could you write us with details of the issue and screenshots at customerchampions@freshdirect.com? ~HP

App Privacy

The developer, FreshDirect, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Contact Info
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • Search History
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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