The conclusion is that FreshGoGo is great in most small cities, suburbs and rural areas where access to Asian food are limited. The biggest advantage lies in the great varieties of their grocery/condiment/Chinese restaurant selections. As someone who cooks Chinese food regularly, I can almost find everything from FreshGoGo. If you are interested in some rare Chinese/Asian produce, snacks, or dishes, you can get a regular supply from them as well. Granted, sometimes, some produce are not fresh, like 1 out of 10 times I ordered. But you can always get that part refunded. Last year, their delivery schedules and text reminder system went through some hectics. Both bothered me a bit. This year, there is some leakage (AC water I assume) in their freezer truck. Nothing of mine really got damaged. But it was not a pleasant experience. However, ultimately, the access to the huge selection of Chinese food wins me over as a long term customer in upper state New York where they do not yet have a competitor. I order at least twice a month for almost a year now.

When the Covid-19 started last April, we were so afraid to go to supermarket or grocery store to shop, one of my friend told me that she uses this online grocery delivery app and recommend me to try. The min order was $20 so why not ! There are lot of selections, vegetable, meat, seafood, snacks, drinks and restaurant food from flushing. I was very surprised there are many selections to choose from, I placed my first order with nearly $200. I received my first order around 11pm, a little later then I expected, however giving that we were at the difficult time, just happy that I was able to receive food without leaving the house. I unpacked my order and there were several items missing, I contacted the customer service, it took 2 days to reply however they were able to give me the credit for the missing item to use for future purchase. Overall experience was ok, I been using their service since, easier for me than going to supermarket.

I was surprised to read so many negative reviews about Freshgogo. It saved my life (literally) during COVID time and it has been my go to place when I was craving for authentic Chinese foods. Their produce has always been fresh and the prices for most items are reasonable (similar to what you can get in local Asian market, except you don’t need to drive anymore). The only time that I had issue with a fruit order was well solved in a timely manner through WeChat customer service. The delivery was never after 7pm and mostly in the afternoon (I’m in MA). Yes sometimes very small part of the order was out of stock but the benefits are way over problems in my experience. Let’s give each other a break and be a kinder person, especially after 2020.

I’ve been using FreshGOGo on and off in the past two years and their delivery schedule was always unreliable. Sometimes they’ll let frozen food stay in regular truck for 5-6 hours during hot summer. Multiple times, I had to request for refunds because food was not good anymore due to their delivery delay. This time when I placed the order, the delivery time showed as Friday evening, which fits my schedule, so I proceeded the order. When Friday approached, they just casually changed the delivery time to Saturday without a specific time range. I contacted the customer service to request a cancellation because I wouldn’t be home on Saturday and did not want frozen food sat outside for whole day. No luck with that, then I asked if they can tell me the estimated delivery time or arrange to deliver mine in the early morning. The representative said they’ll contact the driver manager and then never get back to me. Very bad experience and will not use it anymore!