Looking for a delicious lunch, dinner or ice cream treat? Find your nearest Friendly’s restaurant or order pickup, curbside or delivery service through our app!
Get the scoop on our new Sweet Rewards Club. Members will earn rewards for qualified purchases made from any of our Friendly's restaurant locations! Sign up through our app to get your free registration reward, free birthday sundae and much more!
Download our app to get access to all of our features:
• Join our club and start earning points immediately
• View your member account balance and your rewards
• Check in to let us know you’ve arrived – and earn points for visits
• Get a Free Medium Sundae on your birthday
• Refer a friend to our rewards club for a special treat
• Find your nearest Friendly’s location
• Check out our menu of entrees and ice cream desserts
• Order for pickup, curbside or delivery service
• Add gift card value to your account
• Get notifications announcing new menu items, special events and more!
We've added new features we think you'll like including:
- Our new Sweet Rewards Club which earns you rewards for purchases made!
- Check your progress bar to see how close you are to earning your reward.
- Refer a friend, which allows you to spread the word to friends and get rewarded while doing so
Ratings and Reviews
I think this app is great and I’m really glad that they have advance so far. The downside is that I can’t take off the toppings of the Sundaes there’s no way to take them off so I had to choose something which I am going to take off now while I’m eating it. They don’t have the option to add extra fries to my order and there’s no option to add it from the starters list either. I wrote yes I have an allergy but there’s nowhere to write with the allergy is before they cook the food they asked me when I got to the restaurant, but the food was already made and what if they cross contaminated it they would have to throw it out and make it all over again. Those of the only downside to have other than that the food is great and I was very happy.
Mediocre at best
So, the app could use a few improvements. For one, the ability to ask for extra things. Example: I order ice cream. There’s no option to ask for peanut butter sauce, extra hot fudge or extra whipped cream, etc.
Second, I order something for delivery. When they finish making the order, the app says order completed. Except the order isn’t complete until the food is in my hand. Once the food is made, it should show that it is on the way, preferably with an estimated delivery time.
Last, and this is more about each restaurant. I ordered ice cream. From the time it showed Order Complete until I received it was a little over 35 mins. Ice cream was mostly melted when it got to me. They should be able to put them in some kind of cooler for transport. The Friendly’s near me is maybe 10 mins away. So either they were sitting at the restaurant waiting for the driver, or the driver made other deliveries first with my ice cream sitting next to hot foods. I had to stick all our ice creams in the freezer for a few hours until the word “Ice” was appropriate again.
Not built from a customer perspective
I used the app for the first time today. Complaint #1 there’s no place to leave a tip. I would like to tip, estate because I appreciate the workers who are willing to go in despite circumstances. I felt like a jerk for not tipping. #2 I’d appreciate knowing that the order is ready. #3 it would be nice if it included info about how pickup works. You know which location I’m at, seems like it could be location specific without much trouble. I clicked check in and it gave me a number to give my server. Did clicking it alert the store that I was there? Will someone bring it out? Should I just go in? I waited a bit and did go in. I said #XX and it clearly meant nothing to the people inside who asked for my name. Why give a number with no purpose? #4 why not prop the door open?!?!?! Every customer has to touch that same door handle. And then the bag with their food in it. I asked and was told it’s district policy that they can’t. Please explain why not.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- FIC Restaurants, Inc.
- 98.8 MB
- Food & Drink
- Requires iOS 11.0.0 or later.
- Requires iPadOS 11.0.0 or later.
- iPod touch
- Requires iOS 11.0.0 or later.
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © Paytronix Systems 2021
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