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Ratings and ReviewsSee All
Mediocre at best
So, the app could use a few improvements. For one, the ability to ask for extra things. Example: I order ice cream. There’s no option to ask for peanut butter sauce, extra hot fudge or extra whipped cream, etc.
Second, I order something for delivery. When they finish making the order, the app says order completed. Except the order isn’t complete until the food is in my hand. Once the food is made, it should show that it is on the way, preferably with an estimated delivery time.
Last, and this is more about each restaurant. I ordered ice cream. From the time it showed Order Complete until I received it was a little over 35 mins. Ice cream was mostly melted when it got to me. They should be able to put them in some kind of cooler for transport. The Friendly’s near me is maybe 10 mins away. So either they were sitting at the restaurant waiting for the driver, or the driver made other deliveries first with my ice cream sitting next to hot foods. I had to stick all our ice creams in the freezer for a few hours until the word “Ice” was appropriate again.
Needs some fixing...
First time I tried to use the app it force closed itself after adding half my items to the cart. After that I realized that customizing your order like you would at the restaurant is very difficult with this app. Normally at the restaurant I will ask for extra or light sauce, and you can’t do that with the app. Also, they need to broaden their options under certain foods. Burgers should be able to be more customizable in the app, just like in the restaurant. Depending on the burger you choose in the app, you can only pick certain condiments, sauces, and toppings. You should be able to put any toppings on anything, even if there’s an extra charge associated. I like that there’s an option for people with food allergies.
Not built from a customer perspective
I used the app for the first time today. Complaint #1 there’s no place to leave a tip. I would like to tip, estate because I appreciate the workers who are willing to go in despite circumstances. I felt like a jerk for not tipping. #2 I’d appreciate knowing that the order is ready. #3 it would be nice if it included info about how pickup works. You know which location I’m at, seems like it could be location specific without much trouble. I clicked check in and it gave me a number to give my server. Did clicking it alert the store that I was there? Will someone bring it out? Should I just go in? I waited a bit and did go in. I said #XX and it clearly meant nothing to the people inside who asked for my name. Why give a number with no purpose? #4 why not prop the door open?!?!?! Every customer has to touch that same door handle. And then the bag with their food in it. I asked and was told it’s district policy that they can’t. Please explain why not.
- FIC Restaurants, Inc.
- 147.9 MB
- Food & Drink
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- This app may use your location even when it isn't open, which can decrease battery life.
- © Paytronix Systems 2019
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