For a limited time, all Fuel Rewards members receive instant Gold Status.
The Fuel Rewards® program (aka Fuel Rewards Network or FRN), is a free loyalty program that helps you save money on fuel at over 11,000 Shell stations, nationwide. Fuel Rewards members with Gold Status save at least 5¢gal on every fill-up. You can earn additional Fuel Rewards savings when you shop, dine, book travel and more. Rewards are cumulative, and there is no limit to how much you can save. Rewards apply to any fill-up, up to 20 gallons.
• Track rewards balance, current tier, & tier progress
• Activate offers
• Link Credit & Debit cards for earning (always use as credit)
• Opt Credit & Debit cards in to allow faster redemption and fueling
• Find ways to earn rewards
• Locate nearby Shell stations
WAYS TO EARN REWARDS
At Shell: With Gold Status, you’ll save at least 5¢/gal on every fill-up at participating Shell stations. Also, you can earn rewards at select Shell stations when you purchase snacks, beverages, car washes and more.
Dine: Earn 10¢/gal for every $50 you spend dining with a linked Mastercard, Visa, or American Express at more than 10,000 participating restaurants nationwide.
Shop: Earn at least 5¢/gal for every $50 you spend at select local and online merchants.
Travel: Earn 5¢/gal for every $50 spent when you book hotels, flights and rental cars, through the Fuel Rewards program.
With Mastercard: Look for exclusive offers from Mastercard to accelerate your savings.
More: Find additional promotions at select regional grocery stores, other affiliated programs, and online at fuelrewards.com.
Some offers must be activated prior to earning. Use the mobile app to easily activate these offers.
HOW TO SAVE AT THE PUMP
• Use the app to find a participating Shell or other participating fuel stations.
• Enter your ALT ID (or swipe your Fuel Rewards loyalty card) at the pump before you pay
• Watch the price roll back.
Shell is the official fuel provider of the Fuel Rewards program. Participation varies by market.
Mastercard is the preferred payment card of the Fuel Rewards program.
Bug fixes & other performance improvements.
Ratings and ReviewsSee All
Alt ID Does Not Work
Yesterday I stopped at a Circle K Shell station and tried to use my Alt ID as I have misplaced my card. The pump would not allow me to enter my complete ID number. Having only capacity for my phone number. It told me my account was invalid. After a couple attempts, I decided there was a problem with the pump and left. I stopped at a second location and tried there, same situation. I went in the station and the cashier tried to help but got the same result. He only put in my phone number as well. He told me I would have to call you. I did and the person on the phone told me to go to the app-I could not because my phone would only let me use my phone or data at the same time. He started to tell me what to do, then excused himself and put me on hold. I waited a considerable length of time but decided this was not worth the effort. Today I went to your website and confirmed the Alt ID I have been using is correct. Is there resolution to this problem?
Can’t login - Customers Reps are a joke
I haven’t been able to login for weeks, after many “Forgot Password” attempts. I called the customer service number only for the lazy rep to tell me he was (get this) doing a “Forgot Password” reset. When that didn’t work, Mr. Intelligent says he’s going to do it again. Yes, this guy really thought the best way to fix a software issue is to keep doing the same thing, expecting a different result. He tried to hurry me off the phone by saying if the “reset” didn’t work, I could call back in and they could escalate the ticket. Now, common sense would say to just escalate it now after a failed attempt by the customer and a failed attempt by customer service.
Luckily, I was already proving that he was insane by telling him the new “reset” was also not working. He then huffed and puffed his way into filling out an escalation ticket. It’s 24 hours later, and I get a random email saying, “We received a escalated case from our Member Support team regarding your inability to access your account. However, as of 4/9/19 it appears that you were able to successfully login. If you continue to experience trouble, please reach out to us directly for further assistance.”
Wait...I’m sorry. How exactly did I get into my account with a locked out account? And how lazy do you have to be to send an email saying, “looks all good from here,” without confirming anything with the customer? Wow! Just wow!!
Developer Response ,
Thanks for the feedback. Please reply with your case # and we will look into this.
BEWARE! Credit Card info stolen after putting it in this app!!!
UPDATE! I’ve had the same card number for years never had an issue. After putting my card and husbands in this app, BOTH cards were compromised!!! Fraudulent charges were made with three days of each other on each card. In addition to this, customer service NEVER responds. Apple should remove this app. After receiving the developer response I called the number and waited on hold for over 10 minutes. They stated in the response that they don’t store the CCV number. This was the only variable in both cases of our cards being stolen that was incorrect therefore the bank caught it and deactivated the cards immediately. Now I’m even more convinced this is how my card information was obtained.
I have consistently not received the rewards earned. When I called customer service they said it must be the store, except it is happening with all stores (grocery, hardware, farm stores). They told me to send in receipts. I’ve sent them now three times (bc’ing my two personal email accounts) and they never get them although they deliver everywhere else. So in summary, they are getting all my transaction history for my MasterCard (lots of free data for them!) but I’m not getting my end of the deal. If this isn’t resolved within the week I’m removing my cards and going elsewhere.
Developer Response ,
Hi Ree'lynn. We take data security extremely seriously. I have notified our security administrator of your concern. In addition, we have not had any breaches of any data we maintain. In addition, we do not collect or store CVV, which is required for most transactions. I attempted to find your information in our member database but was unsuccessful. If you would please contact our member support at email@example.com or call 888-603-0473 and ask to speak with a supervisor, we can ensure that your issue is escalated and investigated by our advanced support team.
Data Linked to You
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- Financial Info
- Contact Info
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The following data may be collected but it is not linked to your identity:
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- Usage Data
- Sensitive Info
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