Fullscript 17+

Almost ok?

The app doesn’t allow Apple Pay, which is how I pay online.
The app doesn’t allow me to easily access my cart when I’m looking at order history. This is easy to do from a browser.
Finding certain menus, like order history, required digging through many layers to find it and I’d have to completely exit, using just as many clicks, in order to view any other menus.
The lack of Apple Pay is enough for me to delete the app and continue using a browser, but the rest just make the app difficult to use.
This app does seem to have all the functionality of the browser, it’s just way more time consuming to do what I need to do to order.
For reordering, it would be better I f it had a list that showed which supplements I’d ordered in the past, in list form that includes the last order date. This would be way, way more helpful than the current order history form that requires me to open each order to find the supplements that I want. I’ve tried using search, but it brings up way too many choices, even when I enter various combinations like the full brand and supplement name, or just one or the other, or some shorter combination of it all. It all feels more cumbersome than necessary, whether in the browser or app.

Developer Response ,

Thank you for taking the time to provide such thorough feedback! The Fullscript app is in its early days and we're working hard to improve its functionality and usability as quickly as we can. We're taking your suggestions to heart and are pleased to report that Apple Pay is already on our roadmap and will be available as soon as possible.

Pretty good but…

Fullscript has the best brands and its nice to be able to trust the quality and source of the supplements, but I’m finding them to be routinely out of stock on items for long periods of time. I want to support my practitioner, but how can I when they cannot seem to keep products in stock? My orders would routinely be double the size if they could just keep items in stock. Instead I have to go to their competitors.

Price Locks

The app and website make inputting valid coupon codes virtually impossible, thereby extorting patients into paying exorbitantly marked up prices for necessary health supplements.

Fullscript is not the only company extorting customers in this way (most companies are selling supplement at astronomical markups, just as Fullscript does). However, Fullscript is the only company I’ve found to date that makes inputting valid discount/coupon codes virtually impossible. This, paired with their lack of a phone number to contact customer support to remedy the issue, makes successfully troubleshooting the issue almost impossible.

Given these issues, I have since found a new supplier for my roughly $500/month supplement orders. Fullscript has many great features, but at the end of that day, what matters most is the ability to afford all the supplements needed to maintain and regain one’s health.

Developer Response ,

Thank you for taking the time to provide your feedback! The Fullscript app is in its early days and we're working hard to improve its functionality and usability as quickly as we can. We are always open to hearing your suggestions for improvements. If you'd like to share specific details or examples to help us make it better, please contact us at support@fullscript.com