GlassesUSA.com 4+

I’ve been ordering eyewear off of GlassesUSA for almost 10 years now. I think 12 pairs in total, which include two pairs of sunglasses. I’m never disappointed with my orders. I’m a contractor and work in construction, so I usually order the cheaper frames, $100 or less, because I never know if they’re gonna get knocked around. I have to say I’m always impressed with the fit and durability. Corrective prescription is always spot on. I’m also always amazed in the quick turnaround in ordering and receiving my glasses. Super fast! I haven’t bothered shopping anywhere else. I always highly recommend GlassesUSA to friends and family, or anyone who asks me where I got my glasses. Five stars every time!

Hi,

Thank you for taking the time to post a review. We're thrilled that you enjoy shopping on our site and look forward to your next visit.

Yours truly,
GlassesUSA.com

They don’t answer the phone. The computer voice is not helpful, when someone did decide to answer the phone and it was a like a miracle that a live person answered I gave them my prescription details and then I even spoke to another agent and told that agent my prescription details too. Well guess what the glasses arrived after a couple weeks and my left and right lenses were vice versa.. They done the strengths for the Wrong eye….all backwards. Left was for right and right was for left. Note this was my first order and they messed it up. How could 2 agents not make sure I was getting what I asked for. Then when I tried returning it says sorry your order is not eligible for returns. Only exchanges. After they told me that if I’m not happy or whatever I can get a full refund. These people lie. After trying to get a live person again which took several hours of calling and talking to a computer I finally spoke to a woman and she sent me a return label after I explained how they messed up the glasses by dosing the lenses vice versa. So I’m still waiting for my refund. I refuse to trust this company and the prescription sunglasses were NOT even clear, I could see a reflection of myself when outdoors in the sun. Just like I do when I buy the cheap sunglasses from cheap stores. Don’t waste your MONEY OR time here.

Hi,

We're sorry to hear that you experienced difficulties with your glasses. It appears that you had entered the prescription values incorrectly when placing your order. Meanwhile, all orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.





Each item may be returned a single time, within 14 days after its delivery (and with respect to contact lenses, 30 days), for a 100% refund, store credit or, an equal-value exchange. The next return with respect to the same item will only be eligible for store credit or equal-value exchange. Every item originating from the same order may be returned up to 2 times in total.

Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.

Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us


Yours truly,
GlassesUSA.com

I’ve used glasses USA a couple times within the past 4-5 years. Never had a problem with their shipping or prescription. But don’t buy the warranty as it is a complete waste of your money and time. I got scratches in my glasses and when I sent it out, I gave them the tracking number so they can process my exchange but they went completely MIA on me. I’ve tried multiple agents on their live chat and tried to email customer care but keep getting automated emails that a customer care member will reach out to me with a ticker number. It’s been 3 weeks since I sent my tracking number and 2 weeks since my glasses got delivered. All the live agents had told me they’ll put my issue as a top priority with the returns team and yet a single returns member has bothered to reach out via email. I’ll keep buying glasses from them since they have good deals but never again will I purchase their warranty since I’ve been getting screwed over for far too long.

Hi,

We're sorry to hear that you experienced difficulties. Our 20/20 Enhanced Coverage ensures that your glasses are covered, whether you need a repair or replacement or in case of a change in prescription.

We are reviewing the status of your replacement order and apologize for any inconvenience. Thank you for your patience.

Yours truly,
GlassesUSA.com