Golden Chick App 4+

I placed my order online and was notified that it would be ready in 10 minutes. I got there in 10 minutes and was told it would be ready in 10 minutes. They asked me to park in front and wait for them to bring it out to me. I parked in front and waited for 15 minutes. Then, I went inside and asked the young man at the counter what was wrong with my order? He said that an online order does not get taken care of as quickly as an inside or outside kiosk order. He told me that the cook had left without putting any wings in, and that they just now put the wings in. He was not very friendly. As a matter fact he was really rude. He has no business being in that business. When he was filling my order I was watching him and he got four rolls and put them in a sack. He use the tongs, which was fine, but he tore the rolls into pieces. When I returned home with my order, the rolls were hard. I have been going to this establishment for 30 years and have never been treated like that. I am going to make a trip back in a few days and try to have a talk with the manager and or owner. I am so disgusted right now that I really don’t need to be talking to anyone.

I ordered my food through the app. Went to the drive thru to pick up my food like I had done many times before. Then was told I had to go inside to pick up…. There was not one other car in the drive thru. Not ONE. The store was dead. But they refused to get my food unless I went inside. So I did. Then they barely looked at me to wait on me, again…. No one in drive thru, and like 1 other customer sitting in the dining room… someone finally came over to me…. Just to grab my food from the little warmer to hand to me. How was that not something that could have been done through the window? I mean, if it was busy and they were still making my food… okay, that would have made sense. But not this. I was not happy.

Tried to place an order. Attempted 4 different cards and it kept telling me the card was declined. Not a money issue, so the payment processing on the backend must be broken.