iPhone Screenshots

Description

Grab is Southeast Asia’s leading superapp. We offer essential everyday services to over 670 million people across Singapore, Indonesia, Malaysia, Thailand, Philippines, Vietnam, Cambodia, and Myanmar. These essential services consist of Deliveries (food, groceries, packages), Mobility (4-wheel, 3-wheel, 2-wheel), Financial Services (lending, insurance, cashless payments and wealth management), Enterprise and Others. It’s our mission to drive Southeast Asia forward by creating economic empowerment for everyone in the region.


Food delivery for any craving
GrabFood: Order from your favourite restaurant and get meals delivered to your doorstep

Wide range and convenient grocery delivery
GrabMart: Wide variety of groceries and handpicked fresh produce delivered from store to door within an hour or at a scheduled time

Book a ride for any occasion and budget
Choose from a variety of transport modes, from motorbikes to cars to even buses

Secure and seamless cashless payments
GrabPay: A safe and secure mobile wallet where you can easily pay for Grab services and at local merchants

Reliable on-demand package delivery
GrabExpress: Affordable, fast, and reliable courier service with insurance for your items

Rewards for using Grab
GrabRewards: Earn reward points for every dollar you spend and use them to redeem deals in the GrabRewards catalogue

Find out more about us at www.grab.com.
Grab offers the ability for users to receive personalised targeted advertising, offers and updates from Grab and its partners and communications/advertising from certain third party apps based on activity on your devices. Users may exercise opt-out choices under the Privacy and Consent Management sections within Settings within the app. For further details, you may refer to our Privacy Policy at www.grab.com/privacy.

What’s New

Version v5.168.0

They say money can't buy happiness. But we have to disagree this time, as there's a new phone in town that we can't afford. And this happens when? Every. Single. Year. Sad, but true. Who's with us?

What we can afford, though, is to fight app bugs every week so that you get to enjoy a smooth Grab app experience. Now, that's happiness money can't buy.

Remove bugs to the max like a pro by updating your Grab app to 5.168 now.

Ratings and Reviews

4.6 out of 5
5.6K Ratings

5.6K Ratings

Ari Billy Bob Johnson ,

Grab, please bring back your delivery map.

First off I’d like to start out by saying that I love your service. Out all of the services I patron, your service is by far some of the best. The consistency offered is also excellent.

With that being said, I find your new update to your food delivery status to be an issue. Whereas your old delivery icon status updates included a map that allowed me to see the location of a driver relative to my own, your new status updates lack this feature. Given that I work in a large complex, I found the inclusion of the map to rather useful. Being able to see the driver’s location relative to mine allowed me the ability to time my walk to the entrance of my work complex to when the drivers would arrive. Now, this new status system does not do this. I am left finding out that a driver has arrived without any further warning before hand. This means that I end up having to walk the long walk to entrance, leaving the driver there to wait.

I don’t like complaining, but I am merely writing this because I would like to see this change. Once again I would like to thank you for the great service you offer.

Developer Response ,

Thank you for your feedback and for letting us know about your user experience. We will feedback this to the relevant team for future improvements!

Indonesia Rocks ,

Can improve but getting so much better

Giving a 5 star rating because while Grab can 100% improve their service (contacting customer service, getting responsible and accountable responses etc) they have grown leaps and bounds since the start of this pandemic. Growing the listing of available restaurants, improved comms between drivers and customers… so much better. And what a grace it is to be able to order something to break up the monotony of these endless MCOs… sure things can be better. But I appreciate Grab’s work in giving folks food options during this never ending nightmare and supporting local businesses and Grab drivers. Kudos. Keep
It up.

Developer Response ,

We are sorry about your unfortunate experience. Please reach out via the in-app help centre or our social media platforms so that we can help you out with this. Thank you!

ftffugfdh ,

Inconsistent

Though I enjoy using this app for its various points such as delivery, taxi, and sometimes sending products, it can be inconsistent in finding a driver. There were many times when I have ordered food and expect it to be here, only to wait one hour and recheck to see that they couldn’t find a driver. If they couldn’t have found a driver, why didn’t they keep trying, or at least send me a notification? They like to send me notification on nonesense deals and promotions, but they don’t send notifications on important things like a cancelled order. Also one time, one of the shop had to refund me something because they forgot the order, it was just 20Bhat or around 65 cents, and instead of just putting it toward my next order, they literally divided into two and gave me a coupon of 10 bhat each. I know they did it so I would order two more orders instead of one but are you serious? You really have to be that much of a money grabber? Honestly getting annoyed at them and will expand my app usage to other apps now.

Developer Response ,

We always aim to deliver a great experience, and we are sorry that we did not deliver this time. Thanks for taking the time to bring this to our attention, and we would like to look into this. Would you be able to drop us a PM on our Facebook page at m.me/Grab so that we can take a look into this? We will use the feedback to make us better in the future.

App Privacy

The developer, Grab.com, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Search History
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Contacts
  • User Content
  • Search History
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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