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Grab: Taxi Ride, Food Delivery 4+
Book Drivers, Order Groceries
Grab.com
-
- Free
iPhone Screenshots
Description
Get everything you need with Grab — the leading ride-hailing, taxi, food delivery, and grocery app in Southeast Asia.
We offer essential everyday services to over 670 million people across Singapore, Indonesia, Malaysia, Thailand, Philippines, Vietnam, Cambodia, and Myanmar.
Grab offers various ride-hailing options, including 4-wheel and 2-wheel rides, and taxi booking. There’s also a diverse range of services including food order delivery from restaurants, prompt package delivery, and groceries from supermarkets, making it a leading delivery platform.
From ride-hailing to food and grocery delivery, Grab is your one-stop app for all your everyday needs in Southeast Asia.
Book a ride for any occasion and budget
Order a ride on Grab, the top ride-hailing and taxi app in Southeast Asia. Choose from a variety of transport modes, including cars, motorbikes, and buses, and get matched with a professional driver in minutes.
Food delivery for any craving
GrabFood: a leading food delivery app that allows you to easily order food from your favourite restaurants and get it delivered to your doorstep, making it convenient and hassle-free
Conveniently order food and groceries for delivery
GrabMart is a convenient food delivery app that allows you to order groceries and handpicked fresh produce from your favourite supermarket.
Secure and seamless cashless payments
GrabPay: A safe and secure mobile wallet where you can easily pay for Grab services, such as food and grocery delivery and taxis, as well as at local merchants
Reliable on-demand package delivery
GrabExpress: Order affordable, fast, and reliable courier service with insurance for your items
Rewards for using Grab
GrabRewards: Order food, ride and earn reward points for every dollar you spend and use them to redeem deals in the GrabRewards catalog
Grab is the only ride-hailing and food-delivery app you need. Whether you are searching for a taxi app, express food delivery, or grocery delivery, Grab has got you covered.
In addition to our renowned ride-hailing, taxi, and food delivery services, we also strive to promote economic empowerment for everyone in the region. We provide financial services such as wealth management, lending, cashless payments, and insurance.
Find out more about us at www.grab.com.
Grab offers the ability for users to receive personalized targeted advertising, offers, and updates from Grab and its partners and communications/advertising from certain third-party apps based on activity on your devices. Users may exercise opt-out choices under the Privacy and Consent Management sections within Settings within the app. For further details, you may refer to our Privacy Policy at www.grab.com/privacy.
What’s New
Version 5.319.0
Some say bugs are the future of food: They are rich in protein and can be sustainably produced for mass consumption. In fact, some 2 billion humans on the planet eat bugs as part of their diet. But when the bug is in an app, we won't want you to eat it. And we certainly won't try to make more of it.
Update your Grab to 5.319 to get rid of bugs from your everyday app experience.
Ratings and Reviews
The app is incompetent
This app is not user friendly. Unfortunately there’s no Uber service otherwise I would use them instead. There’s no way for a user to contact a support team via phone call or message. The system to report an issue is long and not helpful. There should be a chat tab or number you can call for assistance. My main issue is when using my card to pay for services they charge you even if grab has not completed the service. I picked a two stop grab ride and my driver only took me to one after saying he completed the ride, which was a lie. Grab should have a system in place where the rider also confirms the driver has took you to both stops before saying the ride is complete. But this app doesn’t seem to help or service the rider who is actually paying for the service. It only benefits the drivers since they can directly contact grab via a phone number and choose when the ride is completed. I wish there was another ride app I could use because I would. But I’ll stick to taxis and motorbikes from the main road from now on.
Developer Response ,
We are sorry to hear about your experience. Please reach out to us via the Help Centre or our social media platforms so that we can take a closer look at this. Thank you.
Insanity.
Let me describe my Grab experience of the night (not typically unusual) 1) I placed an order for a convenience store as I strictly cannot go out far at the moment. 45+ mins in, I get a text from the driver saying the store is closed. He sends me pictures. The store is not just closed, ITS FOR LEASE. Why is it still labeled open on the app? Why is it not updated? 2) I order from another branch on the app after waiting for a while. An item was not available, 15 mins in Merchant cancelled without any further reason. 3) I want to transfer my Grab wallet balance into another e-wallet of mine. Cannot do. This about sums up my experience so far. Just please fix this. This doesn’t define what Grab is, but please just fix this.
UPDATE:
After a while of ordering, things seemed to be okay, until today. I placed an order at a restaurant, and after 30+ mins, Grab cancelled due to unavailability of nearby drivers. Fine, it happens it’s not a big deal. Until I wasn’t refunded. I kept refreshing my GCash and grab app, and nothing. It’s still “On Hold” and will be processed when the order is “complete”. Well that’s the thing, it’s not gonna be completed because it’s been cancelled!! And I cannot find any useful articles to help me on this! And the chat-with-an-agent function ends at 6PM! So I now cannot eat dinner because my money is still being “held” despite not receiving anything.
Developer Response ,
Hi there! That is not the experience we want you to have. Please write to us via Facebook at m.me/Grab so that we can look into your feedback. Thank you.
Needs improvement
I’ve been traveling around Asia for a couple of months now and have been using grab the whole time. The app is great and makes travel much easier, but I do have a problem with it.
Every time a user cancels a ride, it decreases some kind of score the user has. This is a problem, because there have been multiple times that I have had a driver bail on me and tell me that I have to cancel the booking in order to get another ride. After canceling maybe 4 or 5 rides over the course of a couple months, it is now much harder for me to book a grab compared to other users. I have had to retry booking multiple times, sometimes to no avail, when others I’m with were able to get a grab immediately. As a solo female traveler, this puts me at risk of getting stuck somewhere and possibly putting me in danger if I’m traveling at night and need to get away from a place.
There should be some way that the user can cancel a booking without getting penalized, especially if the grab driver forces you to cancel before you can get another ride. Or at the very least, the user’s score should be known to them and there should be a way to repair the score if it goes down. I wish the app were more user friendly in this way.
Developer Response ,
Hi there! That’s not the experience we want you to have. Can you write to us via our in-app help centre or via Facebook at m.me/Grab so that we can look into this? Thank you!
App Privacy
The developer, Grab.com, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Financial Info
- Location
- Contact Info
- Search History
- Browsing History
- Identifiers
- Usage Data
- Diagnostics
Data Linked to You
The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Search History
- Browsing History
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Financial Info
- Contact Info
- User Content
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- GRABTAXI HOLDINGS PTE. LTD.
- Size
- 404 MB
- Category
- Travel
- Compatibility
-
- iPhone
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Burmese, Cambodian, Indonesian, Japanese, Korean, Malay, Simplified Chinese, Thai, Vietnamese
- Age Rating
- 4+
- Location
- This app may use your location even when it isn’t open, which can decrease battery life.
- Copyright
- © GrabTaxi Holdings
- Price
- Free