Grailed – Buy & Sell Fashion 9+

Grailed App

When first using grailed I was skeptical at first, a market place where negotiations could be made to sell items to consumers with the app initially allowing almost anyone to sell. What could go wrong ? Well besides the answer almost anything I decided to play around with grailed purchase a few items and negotiate prices with sellers to make confident purchases that I was satisfied with. Grailed became the used car of sneaker marketplaces, and a reliable one at that. Of course there was a few issues that had to be repaired by their compliant support team, but once passing these and getting more familiar with the app you would have a smooth road ahead easily being able to avoid potholes. Grailed became more efficient as time went on and allowed consumers and sellers to benefit from either selling or purchasing goods at conservative prices or sell to make considerable profit. With this being said, grailed has been one of my favorite sneaker market places for some time now and like that used car needed a few minor repairs but once fixed was able to run smoothly and get the job done. Shop with confidence, I know I do now !

OG Grailed user since 2016. App has gone down hill

Let me first preface this by saying I’m not a seller. I use Grailed almost exclusively for purchasing pieces. The filters used to work great. The overall look of the app has changed drastically and all though I don’t like it, wouldn’t validate a bad rating just based on that preface. This is what really grinds my gears about Grailed. Say I search “yeezys” my results are all mixed timeline wise. It may start with a post from a year ago, two from this week, one from 3 hours, then one from 8 months. This was not always a problem and has been going on for about at least a year now. First of all in addition to filters would not be hard to implement a way to sort listings (price high to low, low to high, most recently posted etc etc). Also why are posts from inactive sellers from years ago not deleted ? Would it be hard to implement a certain amount of time an item can be listed ?? All you would have to do is put it in the terms saying “if said item isn’t sold in ___ days (or months) your item will be deleted as well as a message to your account indicating we did so. Then if the seller was still active he could just re upload, but if the seller was not, would remove a lot of unnecessary data the app has to store. Overall no better place to get such a variety of pieces, but I feel as if the Devs have been lackadaisical after their initial success.

Developer Response ,

Hey there,

We very much appreciate your review as continuously strive to improve the overall experience for our users. You've brought up a good suggestion so we will see that it makes its way to the appropriate parties for further review.

As for the other filter issues you've discussed, the good news is we actually do have these options available!
- If you're browsing through the desktop site, you can 'Sort By' in the upper right hand corner of the search feed
- If you're browsing through the app, you can 'Sort By' under the filters tab and scrolling to the bottom where it says 'Sort'

If you have any further suggestions or questions, we'd be more than happy to continue to the conversation and assist. Feel free to reach out to us via help@grailed.com whenever you get a chance!

Best,
Grailed Team

Questionable app

where do I even begin. the amount of issues I’ve had that have continuously been unresolved is uncountable. Here’s just a few for example. First off, early in my Grailed experience I was scammed. However that’s not the problem. The problem was the companies unresponsiveness and complete lack of regard for this matter. I never received a single message back, not even guidance for who I should get into contact with to resolve it. Secondly, the staffs inexperience and unwillingness to communicate. I’ve been dealing with high end sneakers for almost 10 years and with every purchase I always get second sometimes even third authentication checks. I purchased a pair of 1.0 OffWhite Vapormax from a local resell store, got it double checked, even had it in writing that these shoes were “1000% legit” from the store. Grailed called them fake and flagged my account even after sending them an additional third CheckCheck validation. Brainless. Grailed support can’t even use 2 eyes. Lastly for now and my favorite is this apps god awful and finicky settings. I can’t even change my email without being sent in loopholes. I mean seriously why are such simple things so difficult? never had any of these problems with ANY other app on ios and it’s sad. I’ve given this app so many tries. I come back to it every year or so just to try again and it lets me down every single time. the ONLY good thing about this app is lowballing every 12 year old that uses it.