According to the Bath station attendant who could not help me use the eticket I purchased, this app and the GWR website are now owned by a different company. The refund process also seems to be a scam as they will charge you £10 to get a refund on your unusable ticket, if you’re lucky enough for the online refund portable to actually function. I’ve been trying for the last hour to register, submit, and upload all the info they require for refund and it still won’t accept my submission because there is no option for “nonfunctioning ticket” or “error with app”. To be clear, I actually purchased my tickets via GWR online directly, but was then told I need to download this app to use it. In fact, neither the website nor the app are of any use. Purchase your ticket at the station and save yourself a headache.

I wish I would’ve read the reviews before I attempted to buy three tickets: charges all pending on my credit card, but no tickets in the “my tickets” portion of the app, nor have I received an email confirmation after the purchase. Ended up going to Paddington Station in person to buy tickets, with the other three tickets purchased on the app still pending on my credit card. Help through the chat function says the charges will drop off, but who knows. Absolutely unacceptable, do not use this app if you are a non-UK visitor. As others have said, I am also currently in London so even if you try to make a purchase with your US credit card while you are physically in the city of London, you will be out of luck.

Well last month I was a GWR website I bought my tickets and I am all ready for my trip to England . When I bought the tickets I chose to see my tickets using the app this is how I do with all my trips around the world much easier …Well I downloaded the app and since then almost 3 weeks ago The app is not working it has a message when I try to login saying that The app has a technical issue and he’s being upgraded that moment… I called customer service they apologize 1 million times saying the app is being updated but it has been three weeks come on … I am concerned and disappointed so finally I was able to print the copies and bring with me in case the app ever finish it’s update

I bought tickets online for GWR and it told me to view my tickets, I need to download this app. Well I did that, but when I went to download my tickets, it told me I need to be in the UK (I’m in the US). What? Been traveling extensively my whole life and never heard of an app restricting its use by the country you’re in.I’m trying to download tickets in advance because I bought them for the rest of my family who I will be meeting in London, but want to send them their tickets in case we somehow miss each other. This is a stupid feature that should be changed ASAP. Sounds like other similar complaints have fallen on deaf ears for years…