GreenPal, Lawn & Yard Care App 4+

When I first found Green Pal I loved it and recommended it to several people. I got a quote from a great company and used them for about a year. Unfortunately the went out of business so I got a new quote. I used that company for about a year. In 2019 my mother passed away and I was selling the home—the lawn service I had been using was informed and just did not fulfill the last scheduled service. I was forced to get a new bid. The lawn service gave a bid and the next day said they did not service that neighborhood so I was forced to get a new bid. That service came and raised the price after they were on site—not related to length of grass but size of the yard. I had no choice but to pay. Now I have moved but because of the quotes I was forced to get at the sold home green pal says I have used up my 2 quotes for the year!? 2 quotes?? I cannot wait a month for my new address! I need service now?? I am very unhappy in a service I previously loved. 2 quotes is not enough when the providers pull stunts like some have with me. What happens if you accept a company but are not happy with the service? Sorry you have no more quotes available.

Thank you for sharing your experience, Kwinkle1. We apologize for any inconvenience you've faced and understand your frustration with the limitations on the number of quotes in a year.

We're sorry to hear about the challenges you encountered with the lawn service providers and the issues related to your mother's passing and the home sale. We strive to provide reliable and satisfactory services, and we apologize for any disruptions you experienced during this time.

We understand the importance of timely lawn care, especially when you've moved to a new address. Please reach out to our team at team@yourgreenpal.com with your account details and the specifics of your situation. We'll do our best to assist you and find a solution that meets your needs.

We appreciate your feedback regarding the limitations on the number of quotes. We continuously strive to improve our services and your input helps us identify areas for enhancement. We'll take your feedback into consideration as we evaluate and refine our platform.

We value your previous support and are sorry to hear that your experience has been disappointing. Please give us an opportunity to make things right by reaching out to us via email. We're committed to addressing your concerns and ensuring your satisfaction.

Thank you for your understanding, and we apologize for any inconvenience caused. We look forward to assisting you further and restoring your confidence in GreenPal.

I first used this app last year and loved it! I recommended it to everyone! This year my landscaper is not working with Greenpal, so I got new quotes. They were triple the price of what o was paying, then when I accepted bids, the company’s stated they didn’t service my area. I finally found a company, approved the work and then my card declined. Not sure why but the app stated to update expiration, so I did. Didn’t work. I tried another debit card and a credit card, 3 cards total! And they all would not be accepted! But each time I tried a new card the amount due which started at $30, increased by $5. Ultimately leaving me with a balance of $55! I called Greenpal, no real person. I found an email on the app, emailed, it’s a robot! It advised to handle the payment with the company since they don’t know why it’s changing. I reach out to landscaper he stated he has the amount at $30. So the card retries every night at 12am- but for $55! I email again, Sarah the robot advises to handle with the company. So I do- he took a cash app payment. To ensure I’m not double charged, I reach out to Greenpal. They remove the landscaper from Greenpal and keep threatening me with suspension from “unpaid” balance. There is NO ONE TO HANDLE THIS ERROR!

Thank you for sharing your experience with us. We’re sorry to hear that your experience was not up to standards and would love to help make this right.

If you ever need anything in the future, our team is here! You can either call us at (800) 301-9528 or email team@yourgreenpal.com.

Used them to schedule one service. It was fast and pretty easy to do. I wasn’t particularly happy with the job the company I chose did but that’s okay. I scheduled a one-time service but was inexplicably signed up for that same company to return every other week which I wasn’t aware of until my guard gate called and said they were there. I remember a note popping up when I selected one term service so I don’t understand why I was signed up for recurring service. Every other week for 6 months had been scheduled for me and I had to manually cancel each service because there is no option to do them all at once. I was then locked out of my account, and the password recovery function was not working in the app. I emailed GreenPal and exchanged emails with “customer service” who didn’t seem to care that I couldn’t login and sent me twice the same generic FAQ response. No troubleshooting worked, and the “customer service” rep simply stopped responding to my emails. I deleted the app and have no intention of using them. They don’t seem to need the business. Disappointed. I would not recommend using this service.

Dear ELAKA096,

Thank you for sharing your experience with GreenPal, and we apologize for the inconvenience you encountered. We strive to provide a seamless and positive experience for all our users, and we are sorry to hear that your experience fell short of your expectations.

We understand the frustration you faced with the recurring service and the difficulties you encountered with canceling multiple appointments at once. This is not the level of service we aim to deliver, and we apologize for any inconvenience caused.

We take your feedback seriously and will use it to improve our platform and address the issues you encountered. We would appreciate the opportunity to investigate your account further and assist you in resolving these matters. Kindly reach out to our customer support team at team@yourgreenpal.com with your account details, and we will work diligently to address your concerns.

Once again, we apologize for any inconvenience caused, and we appreciate your feedback. We hope to have the opportunity to make it right and regain your trust in GreenPal.