Shovler: Snow Removal OnDemand 4+

Incomplete Service

I really had high hopes with this service. However, after having requested a cleanup of my driveway and sidewalk, only the driveway was completed. I went back and forth with someone from support for over 2 hours, to end up getting absolutely nothing resolved. I paid $95 to have half of the job I requested done. The shoveler posted pictures after the job was “completed”, and they clearly did not show the sidewalk that should have also been part of the job. I really have a hard time understanding how these people thought offering a $10 credit would make up for this situation. I requested a credit that would be enough to cover the cleanup of the sidewalk, and received no further response.

After reading response:
No, I will not remove this review as it’s an accurate summary of my experience, as I have said in our previous email conversations. If I could give you 0 stars, after seeing your response, I would. I went out of my way sending you different pictures, which were never good enough for you. I hope you can use this an opportunity to better strengthen your customer service and operations in the future.

Developer Response ,

Laura Regus,

We are sorry that we couldn't offer you free service. Shovelers deserve to get paid for their work. Shoveling snow is hard work, and we can't issue refunds willy-nilly.
We spent many hours communicating with you trying to ascertain if your claim that the job wasn't done, but you refused to send full pictures of the property.

We offered you a $15 credit as a courtesy to you.

We are sorry that you feel that the service you received was 1 star. We believe we went over and above what any other company would do in this situation.

Cold and Snow in Chicago

I saw this app mentioned on TV and signed myself up. I am over 65, a widow living alone on a fixed income. I thought if this works it’ll be a god-send. Snowed last night about 8” here in Chicago and we are expecting record bitter cold temps. This morning I asked for a shovel-out and the app responded that they’d be there by 6pm. I thought uh oh, not a great response time. But two guys showed up an hour later and they were done in 20 minutes. Pretty good job too. They could have made one more pass at the city sidewalk- it’s a little narrow, but It’ll do just fine. If I’d thought for a NY minute that they would shovel the walk to the garage I would’ve left the gate unlocked (I keep it locked to prevent my 2 German Shepards getting out of the yard), but no harm no foul. It was a little pricey but they were here and gone and did a pretty good job, and best of all, I didn’t have to do it myself!! See you next time it snows!

Perfect for last minute help!

Rushing out the door in the morning after a large evening snowfall to drop kids off at school and daycare before heading to work. No time to shovel - eek! And I knew if I waited until that evening to shovel, the snow would be trampled and super tough to shovel. Not to mention, didn’t want to be “that house” - you know, the rude neighbor that didn’t shovel their walk! I thought “I wish there was an app I could easily hire someone...” I was shocked and THRILLED to find after a quick google search there was! Pricing fair (you pay for convenience!) and within a couple hours I was alerted that my job was accepted. Communicated through chat with the shoveler as needed (nice option) and received photos of the job well done (much better than me!). I easily and quickly chose “approved” and added a tip (thank you for that option). I will definitely use this service again!