Greystar Living 17+

Can’t put in maintenance requests

The app is quite buggy. The latest is putting in a maintenance request. You select the item that needs maintenance and it takes you to a screen with a text box for more info and a next button. The button is greyed out forcing you to write something. But when you write a description, the keyboard blocks the button and there is no way to make the keyboard go away so I can’t put in any requests!

Developer Response ,

Hi shift_javi,

Thank you for reaching out with your issue. We apologize for the inconvenience you've experienced and would like to assist.

While the keyboard is up, can you try tapping the screen outside the keyboard? That should clear the keyboard and allow you to submit your request. If your issue persists, please contact your onsite community team so they can escalate your issue on your behalf.

Thank you,
Greystar Living Support

Broken, buggy, pointless

This app was ostensibly created to replace the existing Greystar resident app, but it fails to match even the basic functionality due extremely poor design decisions and a buggy interface.

Payments, for example, are no longer done through an in-app interface, but instead require opening an in-app web browser to login to the resident website. Why on earth this decision was made is beyond me. The old app handled payments directly inside the app without the clunky, often buggy, web browser, and didn’t require additional logins.

This by itself is enough to give this ill conceived waste a one star rating. People famously love it when you take something that works well, and replace it with something that doesn’t work at all half the time.

As for the rest of the app, it constantly fails or takes excessive amounts of time to load anything.

Why this app was rushed out, when it so clearly is not finished, is beyond me. Maybe over time they’ll update it to the point it’s usable, but I wouldn’t be the least bit surprised if they leave it broken, the same way they leave half the amenities on the property I live in broken.

I can only assume, like so many other halfassed “improvements” they make, this broken app will be touted as a new “amenity” to justify further obscene rent increases.

If Greystar can’t fix a doorknob or an air conditioner in a timely fashion, definitely don’t count on them to fix this anytime soon. Or at all.

Developer Response ,

Thank you for taking the time to provide us honest, detailed feedback on how we can improve. The Greystar Living app was built for our residents, and while we know we may not always get things right, we are dedicated to improving the user experience and gaining your trust. We are disappointed to hear of your recent issues with payments and acknowledge that there were challenges that made paying rent stressful for our residents last week. We are taking this feedback seriously and working actively to resolve the issues surrounding paying rent and overall app performance. We plan to send an email to our app users and if you would be willing, please consider setting some time with our UX team to share your app feedback further. Your feedback is invaluable in helping us continue to improve current features, as well as building new features that you care about.

Can’t log

This app is horrible. I need to submit a maintenance request and can’t even sign into the app. It asks me to enter my phone number on the log in page. Once entered it doesn’t give me the option to do anything else. It’s just stays on that page. At the bottom there is only the option to review the privacy policy and terms and conditions.