Guitar Center: Shop Music Gear 4+

I tried to play acoustic back in the day. I was at a Bob Dylan concert here in Philadelphia about a week after that infamous concert where Bob brought out an electric band. After that I put down my guitar till last summer.
It was then Lennon and the crew at GC Plymouth Meeting changed everything. I bought my first electric guitar, an Epiphone Sheridan, solid black, gold trim, humbuckers. Top of the world.
It kept breaking. Female jack head fell off inside 3 times in the first two months; stripped washer assembly. Then it went mute and then the pandemic hit. Locked in till July,Fortunately I had gotten a good used Ibanez Roadstar II on a whim.
Today I finally could get to GC. They were more than happy to take the Epiphone. I was more than happy to buy a Fender Stratocaster.
I have listened to Guitar Rock Stars all my life, but when I go to GC they make me feel like one.

I’d give it a 0 star if possible. The search option only works if you’re super specific and have the correct spelling, you can’t just say “bass amp head” cause it will say “no results found” but if you put in ‘bass amplification head’ it’ll show everything on the under that category. So you gotta be very specific about what you want and spell it right which is weird cause some companies like to combine words that don’t spell out like you would think so it’s hard to find something if you don’t know the exact spelling. But on the GC website you can type any general word and it’ll bring back more results that match that keyword even if you don’t spell it right. Most times it won’t display every item under the category anyway so you could possibly miss something you been looking for thinking they just didnt carry that item at their store. That’s a big issue. It’s just a weak app in my opinion. I really only use the app to track my online orders since the website has better functionality. So it needs a better search capability, more detailed descriptions on the items for sale and more pictures on new and used items. If they fixed those issues it would be a decent app but at this point it’s absolutely worthless for anything other than tracking online orders.

Typically, the app runs fine. I’ve been using it for a while now. Just browsing, sometimes it crashes when you’re right in the middle of searching for something. I think the biggest (and most frustrating) problem I’ve had is with checkout. If you use a coupon (like the 15% off deals the send out all the time), make sure what you want is in your cart and wait until the payment screen to input it. Not the very first “proceed to checkout” screen. It’ll glitch somewhere in between the two. If you input the coupon on the first screen, it’ll mess up when you get to payments. But now you can’t go back and redo it, because the system already “used” your coupon. What follows is a very long and difficult conversation with Guitar Center employees. Luckily, the guys at my store know me, and know I wouldn’t try to double dip a coupon like that. I like Guitar Center a lot, and I want to see it prosper. I understand this app has a lot of data and variables that it must sift through, so I get why it glitches. It’d just be nice to not have to go through limbo with it.