hampr: Laundry Service App 4+

These people are so nice

Update:
It’s now been almost four months that I’ve used hampr and it’s continued to be great!!!! I’ve gotten about 6 or 7 different “washrs” now and they’ve all been so sweet, I have a few favorited, and a lot of them brought my clothes back earlier than expected.
One lady even leaves a little thank you card on top to say she appreciates my business!
I’ve forgotten to put my bags out by the time they arrived a few times and they’ve always called or texted and gave me a few minutes to hurry and bring them out. Seems like theres a really good group of people hired to wash clothes here because hampr is a local company in Louisiana, and since my washer and dryer both died from a power surge this service has been a godsend!!!!

Waited 2 days and my laundry is still dirty

I tried twice to have my laundry done. The first day my order was never accepted. The second day it was accepted, but the person never came to pick it up. Customer service reached out, but didn’t offer any real solutions. They told me they contacted the “washer” and the washer would reach out soon to tell me their ETA. That never happened.

I have chronic pain which that makes doing laundry very difficult. I saved up money specifically to use this service and planned ahead to have my laundry washed when needed. 2 days later it is still dirty and I have no clean sheets for my bed. I have medical testing which will be a long appointment tomorrow and I will need to rest after and now I do not have my laundry done after hours of waiting.

I see lots of positive reviews, but my experience was negative. Customer service did refund me (fortunately) but this is a warning. If you are considering this service and you really NEED it, this may not be your best option. They don’t seem to take it very seriously, so I guess this is more of “nice to have” than something you can rely on.

Developer Response ,

Hi, Serae. We are so sorry you've had this experience. We strive to provide exceptional service to everyone, and we are always willing to work with our members to address any concerns or issues they may have.

The superior experience

I wanted to write a comparison review of Sudshare and Hampr since the former is more popular, but in my opinion, is not nearly as high quality as Hampr. The interface of Hampr allows you to customize each load based on temp/soil level/etc and standardizes bag sizes using 13 gal kitchen bags. Makes a lot more sense for the user and I’d imagine makes the experience more standard for washers. There is also no pre authorization of your payment method since the load cost is fixed, so you know exactly what you’ll be paying up front. I definitely recommend this app over Sudshare! I started a yearly membership and am awaiting my hamper delivery but definitely foresee continued use in the future.