Aloha! Welcome to the all-new Hawaiian Airlines iPhone app! We’ve completely rebuilt our app, with a key focus on improving your day-of-travel experience. Our goal: smooth and worry-free travel. From faster check-in and paperless boarding passes, to real-time flight notifications, you'll have everything you need, all in the palm of your hand.
Check-in — Start your day of travel right. Check-in up to 24 hours before your flight and your upcoming trip will be ready to view and manage on-the-go.
Manage Trip — Once you’re checked in, view, change or upgrade your seat, check that your flight is on time, see the waitlist and more.
Mobile Boarding Pass — Access your boarding pass from the convenience of your phone. No paper printing needed! Boarding pass will automatically update if there's a change and is always accessible in the app, even if you are offline. You can also store it in Apple Wallet.
Notifications — Stay informed with up-to-the-minute notifications if your gate or flight time changes.
Airport Maps — Get interactive indoor airport maps with turn-by-turn walking directions to your gate, baggage claim, restaurants and lounges at our busiest airports.
Chat — Need help? Connect with a Hawaiian Airlines agent quickly and conveniently through the in-app chat, and get answers to your questions when you need them.
In-Flight Entertainment — If you’re traveling on our A321neo aircraft, use the app to stream movies, TV shows and more from your iPad or iPhone.
Standby / Upgrade Waitlist — Know where you are on the Standby or Upgrade list.
Rideshare — Quickly hail a ride from the app to or from the airport with rideshare companies Uber and Lyft.
Mahalo for downloading our new app! We're just getting started and will be continually making improvements and adding more features to help you do things like manage your miles or your HawaiianMiles account, and eventually book flights from the app. For now, you can continue to do these things from your mobile device via our mobile website. For more information about the app, including frequently asked questions, please visit www.HawaiianAirlines.com/app.
Aloha, travelers! We’re back with another update including bug fixes and adjustments based on your feedback.
Please continue to send your feedback to HAMobileApp@hawaiianair.com. Mahalo!
Ratings and Reviews
Why are you forcing me to update? I need to check in! I’m not on Wi-Fi I cannot update I’ve had the app for four days Mahalo!
Angry one star review for dropping support for the app 4 days after I downloaded it.
+1 star for Apple Wallet support (passes opened in Wallet adjust screen brightness to maximum while the pass is open. That’s one of Wallet’s biggest features!)
+1 star for Touch ID support. However, I’m not sure why the app asks for a confirmation number initially. I never know the number. (my Hawaiian Vacations e-mail has at least 9 different confirmation numbers within a 3 page email.) but if I cancel that, it asks for my login info (which is saved in my iPhone, protected by Touch ID - 40 years and counting I have never forgotten my thumbprint!) Let’s start with login, or add a Touch ID login option on the screen with the confirmation number input box.
Hawaiian Airlines passengers:
Use Apple Wallet and Touch ID on your iPhones! It makes life so much easier! (If your boarding pass is in Wallet, it is much easier to access. 1) With your iPhone locked, double-press the home button. 2) tap the boarding pass to select it, if you have other passes in your wallet. 3) You will see your boarding pass displayed and notice your screen brightness increase. 4) Pass your iPhone over the scanner at the gate or at TSA and DONE!
In-Flight Entertainment Issue with iPhone 11
First of all, over was overall the APP worked great for viewing your trip information and checking in. It was very easy to navigate.
The only issue I had was the In-Flight entertainment. I recently purchased the iPhone 11 and when I attempted to access the In-Flight Entertainment menu on board I would get an error that I was Offline. I powered cycled my phone several times with no luck. Thank goodness a flight attendant was already aware of this issue and was able to assist me with troubleshooting. She had to turn the WiFi off and power cycle the phone, turn the WiFi back on, then put it back in airplane mode several times just to access the In-Flight Entertainment menu to watch anything. If I changed movies the APP would freeze up. So I had to redo the power cycle process again. This was very frustrating.
Developer Response ,
Aloha Ejlontok! Sorry to hear about your troubles with accessing the In-Flight Entertainment feature in our app. We'll share this with our developers and try to fix this as soon as possible. Thank you for sharing your details with us and please email us at HAMobileApp@HawaiianAir.com if you have any additional feedback. Mahalo.
Lacks basic functionality
Okay, the app isn’t all that bad in comparison its train wreck predecessor. However, it lacks one of the most basic functionalities in any application: simply signing in. What if I don’t know my Hawaiian miles number off the top of my head (is that something that people have memorized? Second most important number after social security right)? Not having the option to sign in with email is ridiculous. There’s also no option to retrieve the number or my password in the case of forgetting either. I refuse to go through my email or their website to find my number, then come back to the app to check in. I’ll print my ticket instead, too humbug.
Developer Response ,
I'm glad to hear we're on the right track, Chmy9! We're working now on support for login by email address or username (in addition to HawaiianMiles Number), so look for that in an upcoming update. In the meantime, if you find time to log in using your HawaiianMiles Number, the new app won't require you to log in again if you use the app regularly (and don't intentionally log out). And if you do log out, you won't need to re-enter your credentials to log in again if you enable Touch/Face ID. Mahalo!
With Family Sharing set up, up to six family members can use this app.