
Aulani Resort 4+
The Official Mobile App
Disney
-
- Free
Screenshots
Description
This app provides you with the ability to:
-Access your account to manage your Aulani Resort reservation details
-Begin the check-in process in advance using our convenient Online Check-In service
-Search for fun and interactive activities on the “Daily I’wa”
-Find places of interest on our map
-Get details about special offers and Character Experiences
-View charges and purchases made before and during your stay
Note:
Before you download this experience, please consider that this app contains:
-The option to sign in to an existing Disney account or create a new one.
-Notifications for information related to the app and your visit to Aulani Resort, which you may control in your device settings.
-Use your location to enable certain features and interactive experiences, provide you with information and offers, and improve guest experience.
Terms of Use: http://disneytermsofuse.com
Privacy Policy: https://disneyprivacycenter.com
Your US State Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-privacy-rights/
Do Not Sell or Share My Personal Information: https://privacyportal-de.onetrust.com/webform/64f077b5-2f93-429f-a005-c0206ec0738e/de88148a-87d6-4426-95b1-ed444dd53281
What’s New
Version 2.1.3
Minor bug fixes
Ratings and Reviews
Below Disney Standards
App is basically a hotel map with daily schedule of activities. Need further development to integrate all aspects of ones reservation. Specifically, being able to see dining, and excursion reservations. Possibly being able to see room invoice to keep track of expenses. Lastly, having the opportunity or use the app as a room key, access device through out hotel est. We have experienced these in hotels of less stature, so we were surprised to see Aulani still has a long way to go with technology.
Developer Response ,
Hi there! We're sorry to hear about this. Help us improve the app by sharing more about your experience. You can send us a message in the app by going to the Preferences (☰) tab, selecting "Help" and choose Aulani Resort Mobile App as the subject on the Contact Us form.
Not helpful
I’m confused why quests are directed to use this application. It does not provide users with the ability to get information or perform any useful functions.
1. I retrieved my DVC reservation on the app but my checkin date was incorrect. The previous week member services had merged two reservations together due to a waitlist that had become available. I waited to add the new reservation after I got an updated email and saw my correct information on the DVC site. However when I added that reservation to this app the dates were incorrect.
2. Once you click into your reservation you can add dinning options. Although you can select a restaurant and a date within the 30 day window it shows no times available. I tried this for several days and all time options but always showed as unavailable. I called the hotel directly and was able to make reservations. Is this a bug in the app or a restriction due to covid? If it’s the later then they should remove that feature or tell people to call.
3. I submitted a support request from the app. I never got an email or any notification that the request was being reviewed. I was never contacted.
I had the same issues as other users about the lack of information and the difficulty navigating and random zooming of the pages. I don’t trust this app to start my checkin process so I will end up at the front desk anyway.
Missing or very hard to find items
Looks pretty to start, but clunky, missing key information, needs lots of work. Main example, where are the menus for the restaurants, just have a link to one, Ulu Cafe, but nothing for the others. Another example, information about Casabellas and Cabanas are, I guess, under “Shaded Retreats”, but then that’s for only a few locations. On the key information side, no information about check in or check out hours, or the available lounge. Lastly, my favorite, the “Retrieve Reservation” is nice enough to say “Welina” but then the button just keeps asking for the reservation information, it never updates, should say times in and out at least. These are just some examples, activities area wasn’t too great, when you get to “make reservation” it doesn’t tell you if fully booked, you just have to assume that it is because it doesn’t open, as the ones available did, at least for the Ukulele lesson my son wanted.
Developer Response ,
Hi there! We're sorry to hear about this. Help us improve the app by sharing more about your experience. You can send us a message in the app by going to the Preferences (☰) tab, selecting "Help" and choose Aulani Resort Mobile App as the subject on the Contact Us form.
App Privacy
The developer, Disney, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Sensitive Info
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Disney Electronic Content, Inc.
- Size
- 97.2 MB
- Category
- Travel
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPad
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Location
- This app may use your location even when it isn’t open, which can decrease battery life.
- Copyright
- © 2021 Disney
- Price
- Free
Supports
-
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