Aulani Resort 4+

Below Disney Standards

App is basically a hotel map with daily schedule of activities. Need further development to integrate all aspects of ones reservation. Specifically, being able to see dining, and excursion reservations. Possibly being able to see room invoice to keep track of expenses. Lastly, having the opportunity or use the app as a room key, access device through out hotel est. We have experienced these in hotels of less stature, so we were surprised to see Aulani still has a long way to go with technology.

Developer Response ,

Hi there! We're sorry to hear about this. Help us improve the app by sharing more about your experience. You can send us a message in the app by going to the Preferences (☰) tab, selecting "Help" and choose Aulani Resort Mobile App as the subject on the Contact Us form.

Not helpful

I’m confused why quests are directed to use this application. It does not provide users with the ability to get information or perform any useful functions.

1. I retrieved my DVC reservation on the app but my checkin date was incorrect. The previous week member services had merged two reservations together due to a waitlist that had become available. I waited to add the new reservation after I got an updated email and saw my correct information on the DVC site. However when I added that reservation to this app the dates were incorrect.

2. Once you click into your reservation you can add dinning options. Although you can select a restaurant and a date within the 30 day window it shows no times available. I tried this for several days and all time options but always showed as unavailable. I called the hotel directly and was able to make reservations. Is this a bug in the app or a restriction due to covid? If it’s the later then they should remove that feature or tell people to call.

3. I submitted a support request from the app. I never got an email or any notification that the request was being reviewed. I was never contacted.

I had the same issues as other users about the lack of information and the difficulty navigating and random zooming of the pages. I don’t trust this app to start my checkin process so I will end up at the front desk anyway.

Missing or very hard to find items

Looks pretty to start, but clunky, missing key information, needs lots of work. Main example, where are the menus for the restaurants, just have a link to one, Ulu Cafe, but nothing for the others. Another example, information about Casabellas and Cabanas are, I guess, under “Shaded Retreats”, but then that’s for only a few locations. On the key information side, no information about check in or check out hours, or the available lounge. Lastly, my favorite, the “Retrieve Reservation” is nice enough to say “Welina” but then the button just keeps asking for the reservation information, it never updates, should say times in and out at least. These are just some examples, activities area wasn’t too great, when you get to “make reservation” it doesn’t tell you if fully booked, you just have to assume that it is because it doesn’t open, as the ones available did, at least for the Ukulele lesson my son wanted.

Developer Response ,

Hi there! We're sorry to hear about this. Help us improve the app by sharing more about your experience. You can send us a message in the app by going to the Preferences (☰) tab, selecting "Help" and choose Aulani Resort Mobile App as the subject on the Contact Us form.