Aulani Resort 4+

The Official Mobile App

Disney

    • 2.2 • 144 Ratings
    • Free

Screenshots

Description

This app provides you with the ability to:

-Access your account to manage your Aulani Resort reservation details

-Begin the check-in process in advance using our convenient Online Check-In service

-Search for fun and interactive activities on the “Daily I’wa”

-Find places of interest on our map

-Get details about special offers and Character Experiences

-View charges and purchases made before and during your stay

Note:

Before you download this experience, please consider that this app contains:

-The option to sign in to an existing Disney account or create a new one.

-Notifications for information related to the app and your visit to Aulani Resort, which you may control in your device settings.

-Use your location to enable certain features and interactive experiences, provide you with information and offers, and improve guest experience.


Terms of Use: http://disneytermsofuse.com

Privacy Policy: https://disneyprivacycenter.com

“Do Not Sell My Personal Information" Rights: https://privacy.thewaltdisneycompany.com/en/dnsmi

What’s New

Version 1.7.3

Minor Bug Fixes

Ratings and Reviews

2.2 out of 5
144 Ratings

144 Ratings

Maxwellp101 ,

Needs work, not as well developed as WDW or DL app

This application needs some severe work it is primarily web based and doesn’t hold much native functionality. My belief is that the technology that Disney utilizes at Alauni isn’t up to par with what Disneyland and Walt Disney World have to offer in regards to magic bands, mobile ordering, and native reservations in the app. I hope Disney reworks the resort adding better quality tech like magic bands for convenience and upgrading the app to have the “Disney luxury” many guests expect like at WDW. It’s not even an app really is a web portal type of system. You can’t even see your dining reservations or excursions in an up next list which I would have hoped for.

Developer Response ,

Hey Maxwell! We're sorry to hear that. We've shared your comments with our teams so that we can work on any issues that come up. If you'd like to share more, please send us a message in the app by going to the Feature (☰) tab and selecting "Send Us Your Feedback" in the Help menu.

Yellow snowman ,

Not helpful

I’m confused why quests are directed to use this application. It does not provide users with the ability to get information or perform any useful functions.

1. I retrieved my DVC reservation on the app but my checkin date was incorrect. The previous week member services had merged two reservations together due to a waitlist that had become available. I waited to add the new reservation after I got an updated email and saw my correct information on the DVC site. However when I added that reservation to this app the dates were incorrect.

2. Once you click into your reservation you can add dinning options. Although you can select a restaurant and a date within the 30 day window it shows no times available. I tried this for several days and all time options but always showed as unavailable. I called the hotel directly and was able to make reservations. Is this a bug in the app or a restriction due to covid? If it’s the later then they should remove that feature or tell people to call.

3. I submitted a support request from the app. I never got an email or any notification that the request was being reviewed. I was never contacted.

I had the same issues as other users about the lack of information and the difficulty navigating and random zooming of the pages. I don’t trust this app to start my checkin process so I will end up at the front desk anyway.

Scrump1971 ,

Needs work

The whole point of using an app like this is to have the convenience of scheduling your trip in advance and being able to utilize it while you’re there. We learned early on that unlike the WDW one that lets you use your app for reservations, this app failed in that regard. We couldn’t sync up any of our dinner meal reservations or excursions.
Whatever system Disney uses for their WDW, needs to be utilized for their Aulani guests. If it’s the same, than further developing is needed. I’d like to suggest the magic band system is great and we love how it ties into the app. Works great for your room key, pics, etc.

App Privacy

The developer, Disney, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Sensitive Info

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

More By This Developer

Travel
Travel
Entertainment
News
Sports
Sports

You Might Also Like

Travel
Travel
Travel
Travel
Travel
Travel